Forum Discussion
Sales Call Review
we recently agreed to sign an agreement with Hughesnet after speaking with several salespeople and reading the webpages such as this one below on this page. https://www.hughesnet.com/about/hughes...
"I cannot launch an investigation without proof and documentation of your issue, especially if the reason for the sales call review is related to the amount of throttled speed you should be receiving. "
so the fact that I was told I should receive 1 to 3 mbps after my data was used up is not an issue that is relevant?
That statement is why I purchased Hughes net.
Yet everyone seems to be saying it doesn't matter if the sale rep misrepresented that, it's ok if that's misrepresented.
Am i reading you correctly?
icyman61 wrote:"I cannot launch an investigation without proof and documentation of your issue, especially if the reason for the sales call review is related to the amount of throttled speed you should be receiving. "
so the fact that I was told I should receive 1 to 3 mbps after my data was used up is not an issue that is relevant?
He needs speed test results to show that you aren't getting what you were told you would.
I understand you're frustrated, but you're making this much harder than it needs to be. In the very first reply to your issue on your first thread I stated that they will need speed test results to move forward, and I gave the link to the instructions for those tests. That hasn't changed.
