Forum Discussion
Sales rep didn't tell about a contract
My wife was referred to hughesNet by our previous internet provider. Since they dont provide service where we moved. The sales rep did not inform of a two year contract or early cancellation fee on th...
Though customers can't obtain a recording of the sales call, as it's owned by HughesNet, a review can be done of said call if it's been no longer than about three months since it took place. Depending on the result of the review, you may have recourse.
The reps are on M-F from approximately 9AM to 5PM EST. They usually reply within a day, so you'll likely see a reply from one tomorrow (Wednesday). Sales call reviews themselves, however, can take up to a week to perform.
