Sales Rep Misinformation
I have called Hughesnet, and I’m sorry but the language barrier is problematic. I tried to explain today to customer service that my Internet service is not working as advertised and I wished to cance...
Forum Discussion
Regarding the Amazon Firestick, have you tried turning off, or pausing, the Video Data Saver while streaming with such? Without doing so almost anything streamed in HD will buffer. What is Video Data Saver? Keep in mind, though, that streaming in HD uses up to 3GB or more per hour. You may still be in the relaxed bandwidth state given to new residential account holders for the first twenty days of service, so you may not be seeing any data usage on your account, at this point.
Though the service can be affected by inclement weather, including snow, like any home satellite service, it's not like anytime the dish gets snow on it the service doesn't work. I live in one of the snowiest parts of the country and my service works just fine, though I do have to clean the dish of snow every now and again.
It's a little hard to tell from your description of the Early Termination fees, as Residential Plans have a maximum ETF of $400 for the service and $240 for Voice (if one has such), but if you have a Business Plan please call 800-347-3272 for support, as this site is for Residential Account holders. I only bring this up due to your stated ETF of "$800+".
I'm sure the Reps will reply. They're on M-F from 8AM to 5PM EST, though it can take them a day or two to reply.
- I cant post a screenshot unfortunately but the current fees I’m looking at are directly from the Hughesnet website which states the lease termination fee schedule. Termination of a leased residential account not including voice is listed at $800 if terminated within 0-6 months of activation, more if the equipment is not returned.
For residential customers leasing the equipment, the ETF is a max of $400.
http://legal.hughes.com/SubAgree-03-16-17.cfm
For business customers leasing the equipment, the ETF is a max of $880.
A_Duff wrote:
I cant post a screenshot unfortunately but the current fees I’m looking at are directly from the Hughesnet website which states the lease termination fee schedule. Termination of a leased residential account not including voice is listed at $800 if terminated within 0-6 months of activation, more if the equipment is not returned.Could you please post the URL of the site you're looking at? The reps will need to address this misinformation if it is on a HughesNet site.
Edit: I found similar info about an $800 ETF for an account terminated within 0-6 month, but it was information for old Business account leases. I can find nothing in a Google search regarding this info for a Residential account.
- You’re right. I must have fat fingered the wrong sidebar. That’s semi reassuring even though $400 is still a lot of money. It’s honestly making me never want to watch tv again; the constant buffering is extremely irritating. I did turn off the data saver option with no improvement.
Hello A_Duff, thank you for posting on our community. I was looking into your account, and when reading the notes, I saw that your Fire Stick had to switch from the 5Ghz network to the 2.4Ghz network because the modem is located in the laundry room. Where is your laundry room in relation to the modem? I would be happy to help you get it moved if necessary. As a clarification I would like to inform you that you have a residential account so at most the Early Termination Fee would be $400.
This is unrelated to the topic of this thread, but is there a particular reason why your font is so small? I can read it well enough on a 23" desktop computer monitor, but I imagine that I would have a difficult time on my notebook computer, and I don't even think I would be able to read it at all on a tablet without zooming in.
Just curious.
