Forum Discussion
Sales Rep Misinformation
I have called Hughesnet, and I’m sorry but the language barrier is problematic. I tried to explain today to customer service that my Internet service is not working as advertised and I wished to cance...
They do, indeed, lie through their teeth! I also regret signing up for this lousy service. The sales rep I spoke to initially told me that VPN would definitely work, as I specifically asked this question because my husband works from home quite frequently and I was told, "Yes, this will not be a problem. " Lies upon lies! It doesn't work for a VPN and their service is slower than sh**. When my husband called to complain and cancel our service, they stated it would be a early cancellation fee of $354. When my husband told them he was going to contact legal representation, they went on to say, we will split the costs with you and charged us $177+. I called to tell them my Internet service was super slow, they stated that I would have to upgrade and pay $109/month. It's crazy and I don't know how they get away with this. It's horrible and I had to speak up and tell you my story with Hughes Net. I absolutely feel your pain and frustration. I hope you find some resolution.
Please refrain from foul language. This is a public site. Please respect that, as well as the Community Guidelines and the Community Terms of Service.
Also, from what you described, your speed was throttled due to exhausting your data. Upgrading your plan only gives you more data to use before you run out and are throttled. Running out of data and having your speed throttled is not HughesNet's fault.
- Funny how you don't say anything about misrepresentation regarding VPN
jillyb1173 wrote:
Funny how you don't say anything about misrepresentation regarding VPNI didn't address the VPN comment due to not being able to verify its validity. It took six months before your request to cancel.
