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Snw1234's avatar
Snw1234
New Poster
6 years ago

Salesman was dishonest

I just wanted to get the cheapest service where I am and there wasn’t really any options for where I’m located being out in the country... or at least that’s what I was told. The salesman assured me t...
Snw1234's avatar
Snw1234
New Poster
6 years ago
I did not receive a personal message
GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
Snw1234 wrote:
I did not receive a personal message

Do you see the envelope on the upper right of the page?  If there was a PM sent, you'll see an indication there. Then click on the envelope to go to the PM, and then click on the title of the PM to open it fully to read.    

  • Snw1234's avatar
    Snw1234
    New Poster
    6 years ago
    No messages in my inbox
  • Damian's avatar
    Damian
    Moderator
    6 years ago

    Snw1234,

     

    I have sent a private message to you again. As GabeU stated previously, please make sure you click the envelope on the upper right of the page. Click on the envelope to go to the PM, and then click on the title of the PM to read its contents in their entirety. Please make sure you are doing this on this community page and not your HughesNet email. 

     

     

    -Damian  

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The salesman assured me t...","body@stringLength":"1526","rawBody":"I just wanted to get the cheapest service where I am and there wasn’t really any options for where I’m located being out in the country... or at least that’s what I was told. The salesman assured me that Hughes net was the only service that could provide internet in our area (or if there was another service it wouldn’t be worth paying for because of slow speeds). I was told over the phone that the first year would be $49.99 a month then the second year it would go up to $59.99 a month. I was ok with that. After getting my bill, it was $73! I called Hughes net and they said there were a bunch of extra fees for rental equipment and tax and such. I asked directly if we could use our own modem and router to prevent any rental fees and both the salesman and technician said it wasn’t possible to use our own equipment and that we had to use the equipment provided. With that said, I made sure that there weren’t gonna be any equipment rental fees monthly and the salesman was adamant that there would not be any fees. I talked to customer support and they said there’s nothing they could do about the rental fees because it has been more than 30 days. On top of all that, they never once explained the data that we would get. Only that we would get unlimited data. Come to find out, we only get 10 gigs of data before it drops off to nothing. I probably used that up in about two weeks. The whole thing is just so frustrating to be lied to then not told about our internet data. I just want to be charged what I was told.","kudosSumWeight":0,"postTime":"2019-07-08T17:53:48.427-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:113050_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4211},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:113050":{"__typename":"Conversation","id":"conversation:113050","solved":false,"topic":{"__ref":"ForumTopicMessage:message:113050"},"lastPostingActivityTime":"2019-07-22T19:52:47.453-04:00","lastPostTime":"2019-07-22T19:52:47.453-04:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:113050":{"__typename":"ModerationData","id":"moderation_data:113050","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:113050_1":{"__typename":"Revision","id":"revision:113050_1","lastEditTime":"2019-07-08T17:53:48.427-04:00"},"ForumReplyMessage:message:113252":{"__typename":"ForumReplyMessage","id":"message:113252","conversation":{"__ref":"Conversation:conversation:113050"},"author":{"__ref":"User:user:29869"},"revisionNum":1,"uid":113252,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Salesman was dishonest","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:113252"},"parent":{"__ref":"ForumReplyMessage:message:113251"},"body":"
Snw1234 wrote:
I did not receive a personal message

Do you see the envelope on the upper right of the page?  If there was a PM sent, you'll see an indication there. Then click on the envelope to go to the PM, and then click on the title of the PM to open it fully to read.    

","body@stringLength":"541","rawBody":"
 wrote:
I did not receive a personal message

Do you see the envelope on the upper right of the page?  If there was a PM sent, you'll see an indication there. Then click on the envelope to go to the PM, and then click on the title of the PM to open it fully to read.    

","kudosSumWeight":0,"repliesCount":2,"postTime":"2019-07-18T20:51:20.167-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:113252_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3929},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOToxfGludCwxMTMyNzYsMTEzMjc2","node":{"__ref":"ForumReplyMessage:message:113276"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOToxfGludCwxMTMyNzYsMTEzMjg5","node":{"__ref":"ForumReplyMessage:message:113289"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1745835247472":{"__typename":"CachedAsset","id":"theme:customTheme1-1745835247472","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Snw1234,

\n\n

 

\n\n

I have sent a private message to you again. As GabeU stated previously, please make sure you click the envelope on the upper right of the page. Click on the envelope to go to the PM, and then click on the title of the PM to read its contents in their entirety. Please make sure you are doing this on this community page and not your HughesNet email. 

\n\n

 

\n\n

 

\n\n

-Damian  

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