Screwed over again
This is not the first time I have been screwed over by hughesnet. I lost my line of sight and had a tech come out several times and said that too many tress were in the way now and he could do nothing...
Forum Discussion
Hello Ziggyzippo,
After reviewing the account, I found that when we originally installed the service there was not a Line of Sight issue but as the years have passed, the trees in your area have grown and are now causing an issue. I see that we've had multiple technicians visit your site and have we've informed you that the trees need to be trimmed. I do not see any notes from the technician claiming that you were no longer required to pay your bill so you do currently owe $17.52 to bring the account up to date. At this point, I am willing to offer to suspend the service for 6 months which will allow you time to trim the trees that are obstructing the satellite's view. During the suspension, you will not be required to make any payments but service will resume after the 6 months have ended.
If you do not wish to suspend services or trim the trees, the only other course of action is to cancel services, as we won't be able to provide you service while the trees are blocking line of sight.
Please let me know how you would like to proceed.
-Jay
Jay,
That works for me. My leg is injured so I cannot cut them at this time. Which number do I call to pay the $17? And will this also take the account out if collection? Lastly if I get the trees cut can I reactivate my account prior to the six months? Thank you Jay.
That works for me. My leg is injured so I cannot cut them at this time. Which number do I call to pay the $17? And will this also take the account out if collection? Lastly if I get the trees cut can I reactivate my account prior to the six months? Thank you Jay.
ziggyzippo,
Please call us at 866-347-3292 and reference case number 117239355 to make your payment and suspend the service. Paying the $17 should bring the account current and yes, you can reactive the account before the six months are over.
-Jay
- About five minutes ago I received a nasty phone call from a collection lawyer saying I owed $389.00 and she was very rude. So please take my account out of collection.
ziggyzippo,
As I said in my previous message, the $17 balance needs to be settled before you can be taken out of collections. Please call us at 866-347-3292 and reference case number 117239355 to make your payment and suspend the service.
-Jay
- Okay iy will be Friday before I can do that.
