we are new to Hughesnet- and when paying our first bill they charged us twice!
Is this a common issue? I was hesitant about Sattlelite Services. However, I have to say, for living as rural as we do live. Reddick Florida- The service is impressive. Buttt.. we are new to Hughesnet- and when paying our first bill they charged us twice! When we called the representative said oh, no worries will just use the second payment for the bill next month! I have to say, I was appalled by her response. Were on a fixed income, and with that double payment.. we cannot meet our rent obligation. This is simply unacceptable 😤. Is this a common billing practice- Or an isolated one? Were a bit worried that the representative whom promised to call us back due to their billing department being closed and now unable to reverse the second payment- were worried she just said that and has no intention on reversing the unauthorized second payment. We are in pause waiting for a positive response! Fingers crossed 🤞 it all works out..? Who just assumes that its okay to take double the amount due - we definitely are living in Strange Times!
Is there a voice only service?
I mostly use Starlink, but have kept Hughesnet around as a backup, and I use the voice plan. It's marginally more reliable than Wifi calling over Starlink. Yesterday there was a major Starlink outage, so I switched to my backup Hughesnet. I was barely able to load a web page on my Iphone browser. It's like not using any data for several months caused Hughesnet to go comatose. I like the idea of having a backup voice, but it's hard to justify the cost if the data service is so bad. Hughesnet is always been kind of second rate for data, but never the total disaster it was yesterday. So curious if there's a voice only plan on either business or residential for like $50/mo?
bill past due
Hi, just got an e-mail that states my bill is past due. It is due on 4/20/25. So how can it be past due? It does show 25.00 past due. But my bill shows 75.92 like always I have 25.00 creidts per month and it shows I used 2 out of 6 and this month using the 3rd. My bill was 100.92 and I mailed in 75.92 for 2/21/25 and that was for taking off the 25.00 creidt. My history shows you used the first 25.00 for the bill of 100.92 on 2/21/25. I don't know if I am miss understanding my payment history. My bill that I just mailed for 4/20/25 just shows I am due for a payment of 75.92. My invoice I got in the mail does not state any late fee. I hope this gets sorted out. If I owe the past due of 25.00 add it to my invoice, I do not believe I do since you used my creidt. So that I can pay it. I don't look at my bill on computer unless there is a problem. Thank You, shadowwalker.2015
Payment "reversed", service suspended and missing money....
I set up automatic payment through my bank but I didn't get the money in there before Hughesnet attempted to collect. Dang. So I went on the app to try to pay with my card instead but I couldn't. So next I use bill pay feature on my banks app to send payment. A week later my service was suspended for non payment? I called customer service and was told they reversed the payment back to my bank. Idk why because I owed the money and was trying to pay it. So I pay the bill over the phone thinking I'll get the returned payment back.....no. Called the bank. Payment was COMPLETED. There was no reversed payment or returned payment.....I want my money. I paid this bill 2x. No one can tell me what happened to the money or why it was reversed.....I'm angry. So now I might just have to try and dispute it? 😐Property tax recovery charge
There is a property tax recovery charge on my hugesnet bill. We already pay sales tax and tax on leased equipment. We aren't buying or leasing property from Hugesnet, we're buying or leasing equipment, there should not be a property tax charge. That's double taxation at the very least because we're already paying sales tax and equipment lease taxes. The property tax recovery charge/tax is not a tax required by the government for Internet providers. I'd like to know where Hughesnet gets the idea that it is. I can find no information, no law or mandate, relating to internet providers being allowed or required to charge consumers property tax.
