Im canceling, overheating equipment
The fusion plan was advertised as the best option. For gamers can support online gaming. We can't stream or play online Tried reset and reinstall, the modem keeps overheating. I've got a small fan blowing on it it's mounted vertical as I was directed by Installer. I'm soo done with this mess.
$100 rebate not received
I signed up for service in February - waited the required amount of time, received the form for the rebate and filled out said form and sent the form in along with the invoices that were requested. Mind you - these invoices were downloaded directly from HughesNet's website. Then i received a letter stating that the documentation i supplied (i.e. the invoices that they asked for that were again, from their website directly) would not work to be able to receive the rebate. Tell me, please, if the invoices that you asked for that i gave you from your own freaking website doesn't suffice what exactly will? Riddle me that one batman.Legal Issue
I'm not looking to put this all over the Hughesnet community before we may be able to reach some sort of agreement, but I was told to contact corporate by customer service. However, they are currently closed. Monday morning, I have a meeting with a (word we're not allowed to use), but according to "best practices" as far as arbitration goes, they say it's best to try to settle it with the company first. I'm not sure if that can be done at this point. The customer service "Associate Manager" could only give me a few hundred. This is insane how hard it is to talk to someone from the legal department. This information has all be well-documented as well. Please, get a hold of me.
