Forum Discussion
Service not what sales claimed it would be.
I’ve had Hughesnet over a month and it’s worthless to me. The salespeople asked me to describe what I do online, which I did, some YouTube videos, spots streaming and some movies. It does none of t...
I give up. This is worse than no Internet. We quit trying to use it a week ago and just use our phones. Wife can’t even stream a you tube video on crafting. We tried to stream a football game Saturday night. For every minute of game there was 1-2 minutes of “buffering” and when the game was on it was pixelated to the point you couldn’t find the ball or even tell which team was which. The sales people asked what I used internet for and I told them some movie streaming, some you tube videos and a few sporting events on Roku. They said this plan would work fine. It dies not work at all. I’ve tried the suggestions and still didn’t work.
To add insult to injury, when I went on the app, they said I only had 12% left and needed to buy “tokens” to keep this “high speed Internet” going. 😂😂😂
seriously.
I’m through here. Where do I send this stuff back to and what needs to be shipped?
signed..
outa here.
Brayhaven,
Thank you for your patience! Upon review of the sales call, there wasn't found to be any mention of a guaranteed speed or guaranteed streaming. It was stated that you "rarely stream anything", and may occasionally stream a football game or Youtube video. The agent gave information on data limits and speeds, as it is stated per each sales call. The agent stated that streaming these should work well. There was not found to be misinformation provided through the call. Due to this, the associated ETF charged is applicable. Please let us know if you have further questions.
Thanks,
Remy
