Good morning miekkitoo,
Your concerns have been addressed in your PMs. :) Enjoy the rest of your week!
I received an email stating... "We have received your email, and we'd like to help in any way that we can. As a result, I have escalated this case internally to one of our supervisors and setup a courtesy callback for you. Please expect the call within 24 hours on the phone number we have on file.Your case ID for this issue is 103585121." (email from a HughesNet Representative on 04/17/2017). I am requesting a written response instead because phone call interaction (1-866-347-3292) has not produced satisfactory results in the past. Please respond ASAP... thank you.
Good morning miekkitoo,
Welcome to the community and thank you for posting. We certainly want to get to the bottom of this. Thank you for the details, I'll pull up your account to investigate further. I'll post back once I have an update.
Your patience and understanding are much appreciated.
