Forum Discussion
cuddlebug
10 years agoNew Member
Hello Liz,
O.K....duh moment. I did not catch the part about not signing in. I never heard of a bill service where I had to be signed out before seeing my invoice. . . oh well, live and learn. Now, there is one teenie weenie problem..I get as far as making a payment, but once on the payment page, where it says what option you wish to choose, make payment of current balance (which I tried to do). When I click on that, it puts up a box saying you cannot collect a zero balance or negative amount. So, I tried to pay the balance by clicking on the next box which allows me to put in an amount not to exceed the current balance amount. I typed in the exact amount the invoice says I owe, but again the dreaded box comes up and says I cannot pay more than what the invoice says I owe. I am remaining confused on this. Can you help me one more time please? Thank You
O.K....duh moment. I did not catch the part about not signing in. I never heard of a bill service where I had to be signed out before seeing my invoice. . . oh well, live and learn. Now, there is one teenie weenie problem..I get as far as making a payment, but once on the payment page, where it says what option you wish to choose, make payment of current balance (which I tried to do). When I click on that, it puts up a box saying you cannot collect a zero balance or negative amount. So, I tried to pay the balance by clicking on the next box which allows me to put in an amount not to exceed the current balance amount. I typed in the exact amount the invoice says I owe, but again the dreaded box comes up and says I cannot pay more than what the invoice says I owe. I am remaining confused on this. Can you help me one more time please? Thank You
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