Forum Discussion
10 years ago
still unable to view my invoices help please? I already checked in
Unable to view my bill invoices. Just keep getting errors. Liz was going to check into an issue Hughes was having but still haven't heard back. Anyone else having issues with this? Info and help a...
10 years ago
Hello Liz,
O.K....duh moment. I did not catch the part about not signing in. I never heard of a bill service where I had to be signed out before seeing my invoice. . . oh well, live and learn. Now, there is one teenie weenie problem..I get as far as making a payment, but once on the payment page, where it says what option you wish to choose, make payment of current balance (which I tried to do). When I click on that, it puts up a box saying you cannot collect a zero balance or negative amount. So, I tried to pay the balance by clicking on the next box which allows me to put in an amount not to exceed the current balance amount. I typed in the exact amount the invoice says I owe, but again the dreaded box comes up and says I cannot pay more than what the invoice says I owe. I am remaining confused on this. Can you help me one more time please? Thank You
O.K....duh moment. I did not catch the part about not signing in. I never heard of a bill service where I had to be signed out before seeing my invoice. . . oh well, live and learn. Now, there is one teenie weenie problem..I get as far as making a payment, but once on the payment page, where it says what option you wish to choose, make payment of current balance (which I tried to do). When I click on that, it puts up a box saying you cannot collect a zero balance or negative amount. So, I tried to pay the balance by clicking on the next box which allows me to put in an amount not to exceed the current balance amount. I typed in the exact amount the invoice says I owe, but again the dreaded box comes up and says I cannot pay more than what the invoice says I owe. I am remaining confused on this. Can you help me one more time please? Thank You
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