Forum Discussion
10 years ago
still unable to view my invoices help please? I already checked in
Unable to view my bill invoices. Just keep getting errors. Liz was going to check into an issue Hughes was having but still haven't heard back. Anyone else having issues with this? Info and help a...
Liz
10 years agoModerator
Good morning cuddlebug,
We're you able to view your past invoices following the steps I showed above? I wasn't aware you were trying to pay a bill since you actually had a negative balance on your account, this is why you got the message "you cannot collect a zero balance or negative amount".
Just another tip, if you see your balance in parentheses "($45.00)" for example, as opposed to "$45.00", that means your HughesNet account has a negative balance.
Also, this method you're using to view/pay bills is just one option to do so, normally, subscribers may pay after logging in. We just provided another method to pay without logging for convenience.
Please let us know if your have any other questions about billing.
Thanks,
Liz
We're you able to view your past invoices following the steps I showed above? I wasn't aware you were trying to pay a bill since you actually had a negative balance on your account, this is why you got the message "you cannot collect a zero balance or negative amount".
Just another tip, if you see your balance in parentheses "($45.00)" for example, as opposed to "$45.00", that means your HughesNet account has a negative balance.
Also, this method you're using to view/pay bills is just one option to do so, normally, subscribers may pay after logging in. We just provided another method to pay without logging for convenience.
Please let us know if your have any other questions about billing.
Thanks,
Liz
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