Forum Discussion

dodrill12's avatar
dodrill12
New Member
7 years ago

Taking payment before due date?

My account is set to auto pay in which I want to STOP! For my bill isn't due until the 28th of every month and Hughes takes a payment on the 18th every month. Being a long customer doesn't mean anything to them, for I have been a customer for over 3 years and it gets you no where.

 

I want to know why my bill states due date the 28th but payment was made the 18th

  • GabeU's avatar
    GabeU
    7 years ago

    dodrill12

     

    You can call and request to be put on paper billing.  There is an additional monthly fee of  $5 for paper billing.  The phone number is 866-347-3292.  

     

    When it comes to auto payments, the payment is drafted the day the new bill is created.  The due date is for those making manual payments.  

     

     

     

     

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    dodrill12

     

    You can call and request to be put on paper billing.  There is an additional monthly fee of  $5 for paper billing.  The phone number is 866-347-3292.  

     

    When it comes to auto payments, the payment is drafted the day the new bill is created.  The due date is for those making manual payments.  

     

     

     

     

    • Nwall00's avatar
      Nwall00
      New Poster
      7 years ago
      I wondered the same thing! Payment is withdrawn 10 days before due date??? You don’t offer paperless billing?? This is 2018 not 1998. I realize you have a monopoly, but that’s no excuse for **bleep**ty practices
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        7 years ago

        "Payment is withdrawn 10 days before due date??? You don’t offer paperless billing??"

         

        They do. The withdrawal from your account is the paperless part.