Forum Discussion
terminate service
johncrow120150,
Thanks for reaching out! Welcome to the Community!
Due to the immense security risks, we are not able to cancel your account through online channels. Please reach out to us at 877-329-1403 to cancel. This number is not the same as our general phone line, so you should be able to reach us more easily.
Thanks,
Remy
I just tried both numbers trying to cancel our account and got a recorded voice saying the office is closed even though it is well within the normal service hours. What gives?
Hello,
I'm sorry to hear you will be canceling. What numbers did you call?
Kathy
866 347 3292 and then 877 329 1403 that I got off this forum as the one to call to cancel. The first one I had to go through the automated system before getting the "office closed" message. The second one I got the message right away. This sure seems like a effort to prevent me from canceling. Our account is on currently still on "voluntary Suspension"
Please send me a private message with the SAN or the phone number registered to the account.
Kathy
