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barbarameeker's avatar
barbarameeker
New Member
6 years ago

Termination Contract dispute case118102523-wrongfully upgraded into contract

On 1/21/2019, I upgraded my modem under the pretense that I was not entering a contract. The agent knew that I did not want a contract as it was repeatedly stated. I want this call pulled so I am not reliable for the Early termination fees as I knew I was going to discontinue services due to my house being on the market. Please review the call This is me officially filing a claim and dispute on the contract that I never agreed to. PLEASE PULL THE CALL FOR THIS CASE NUMBER

 

case118102523-wrongfully upgraded into contract

Early Termination Fee
  • Damian's avatar
    Damian
    Moderator
    6 years ago

    Hello barbarameeker,

     

    Thank you for reaching out to us. I am sorry to hear this. I will investigate the call and private message you the results. Please allow a full business week for this investigation to be completed. Thank you for your patience in advance. 

     

    -Damian

  • Damian's avatar
    Damian
    Moderator
    6 years ago

    barbarameeker,

     

    Thank you for your patience while this investigation was being completed. I have provided the results and our next steps via private message. Please refer there for more information. 

     

    -Damian