Forum Discussion

betsyarehart's avatar
betsyarehart
Freshman
8 years ago

Termination fee for account I didn't know I had

  OK, here is my story. My sister Susan Roebuck initiated a contract with HughesNet Feb 13 2013 . She moved away and suspended the contract for 7 months. I then moved to the house where said servic...
Early Termination Fee
  • Liz's avatar
    Liz
    8 years ago

    Hi Betsy,

     

    Please check your private messages in the top right corner of the community page as I will send you a PM to further address your concerns.

     

Liz's avatar
Liz
Moderator

Hi Betsy,

 

Thank you for your patience while your case is being investigated. I'm letting our installations group here at corporate know of your experience, and I wanted to clarify something: 

 

You said, "if I wanted it I should call him to come out" so does this mean your initial conversation to upgrade happened via phone, as opposed to in person?

 

I do see your signatures from the day of the upgrade in our system. Currently the accounts are under Susan's name, but with you listed as the primary contact--I can certainly get this changed over to your name. There are other things I'd like to do to address the rest of your concerns, and will private message you about those details.

 

Liz's avatar
Liz
Moderator
8 years ago

Hi Betsy,

 

Please check your private messages in the top right corner of the community page as I will send you a PM to further address your concerns.

 

  • betsyarehart's avatar
    betsyarehart
    Freshman
    8 years ago

    Hello again, Liz,

    You can tell I don't know my way around these type things... Anyway, I haven't until today been able to get into my HughesNet account and the forum, that's why I haven't read your personal message until today. Unfortunately, only the first part of the message shows and I can't read the rest of it--is this a security thing? Can you resend the message and I will try my best to get in and read it promptly. Thank you!

    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      8 years ago

      betsyarehart

       

      If you click on the "Subject Title"(Usually the first line of text immediately underneath the authors name) of the personal message, it will open the message in full for you.

      • Liz's avatar
        Liz
        Moderator
        8 years ago

        Thanks for the assistance in explaining private message, C0RR0SIVE.

         

        Looking forward to hearing back from you, Betsy. I'll need that confirmation for those contact details so I can complete addressing your concerns.