Same happend to me. I never received the service quality they are promissing. Download rates were far far way, ping times horriable. I was sticking with them, because there was no other ISP at my location. Now they still want to have the early termination fee. Today I spent 1h on the line incl. talking to the manager, becaused I didn't received a written confirmation and they explained me that they are unable to send it again. I received their promotions, the request to do another service, but surprise surprise the cancellatio confirmation gets lost.
The provide the most worst customer experience I ever experienced. They were unable to fix any reported probnlems (technical or account related), that sucks. Now I have to pay anoth $170 to get rid of the **bleep**.
They gave me the number of the CEO: DIal a 301, then 428 and then 5500, everyone should complain there so they understand they need to work on their customer service!
The system refuses to put the CEO's number here in regular format, so I changed it to 301...
As I stated in another topic in reply to your post, that is the corporate number, it's not meant to be used as a support number, and certainly doesn't take you directly to the CEO. The moderators that work on this website on weekdays are corporate employees.
