Forum Discussion

MrsNoName's avatar
MrsNoName
Sophomore
4 years ago

Tokens

This is the second time Hughesnet has emailed me about a special offer on data tokens.  The email says these are the prices: I follow the instructions, both clicking on the links ot purchase a...
tokens
  • GabeU's avatar
    GabeU
    4 years ago

    MrsNoName 

     

    The sale prices are never reflected on the normal data token page.  The extra data from the sale can take a few days to be added, but it is added automatically.  

  • maratsade's avatar
    maratsade
    4 years ago

    The email says to allow up to 5 days for the tokens to be applied.  Since the regular tokens are applied pretty much within seconds (this has always been the same in my experience), perhaps the wording could be tweaked a bit to indicate that the extra tokens will take a bit longer to land. I wonder if the extra tokens are applied manually?

     

    FWIW, the last time I bought tokens during a sale was in December 2020, and it took 3 days for the extra tokens to be applied.  I just bought some tokens to add to my stash, and the main amount was delivered within seconds as usual. I imagine the rest will be there  soon. 

     

    MrsNoName , if you buy tokens during the sale and don't get the extra ones within 5 days, you can always come back here and notify the mods. They'll fix the issue lickety-split. 

GabeU's avatar
GabeU
Distinguished Professor IV

MrsNoName 

 

The sale prices are never reflected on the normal data token page.  The extra data from the sale can take a few days to be added, but it is added automatically.  

MrsNoName's avatar
MrsNoName
Sophomore
4 years ago

Thanks for the quick reply, GabeU.  Hughesnet could make that clearer, I think.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    The email says to allow up to 5 days for the tokens to be applied.  Since the regular tokens are applied pretty much within seconds (this has always been the same in my experience), perhaps the wording could be tweaked a bit to indicate that the extra tokens will take a bit longer to land. I wonder if the extra tokens are applied manually?

     

    FWIW, the last time I bought tokens during a sale was in December 2020, and it took 3 days for the extra tokens to be applied.  I just bought some tokens to add to my stash, and the main amount was delivered within seconds as usual. I imagine the rest will be there  soon. 

     

    MrsNoName , if you buy tokens during the sale and don't get the extra ones within 5 days, you can always come back here and notify the mods. They'll fix the issue lickety-split. 

    • MrsNoName's avatar
      MrsNoName
      Sophomore
      4 years ago

      Thanks for the update, maratsade .  The regular tokens were, as you say, applied within seconds.

      I will certainly come back here if the others don't show up within 5 days.

      It was December that I last had this problem.  I raised a question direct to Hughesnet and got some stock answer that didn't even address the problem.  I'm glad I tried the Community this time!

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        4 years ago

        "I raised a question direct to Hughesnet and got some stock answer that didn't even address the problem. "

         

        I think sometimes communication between departments is not very good...this is an annoying feature of corporations, in my experience (I work with corporations for a living).  I also think the phone reps might be very limited in what they can say and do.

         

        Glad you found the community -- the reps here are very good at hunting down info, and since they're located at Corporate, they may even be able to walk to another office to ask, as opposed to some poor phone rep who may not have been updated info.