tried to cancel 3 days after but now going to be charged 800 dollars

Hi Ed,

Thank you for patiently waiting. I've received the review results:

They did discuss using a VPN, but the agent did not read the complete scripted VPN response of: You can connect to a VPN. But while you are connected to the VPN, your system will slow down up to 70% until you disable the connection and return to normal speeds.

The sales agent did read the customer the following about the cancellation fee:

If you cancel before installation, your credit card will be refunded within 7 business days.

If you cancel after activation but before the end of your 24-month commitment, you will be charged an Early Lease Termination Fee up to $880. The amount will decrease by $35 per month for each month you have active service. You must return your HughesNet modem and power supply within 45 days of cancellation date or be charged a Non-Returned Equipment Fee of $100.

There wasn’t a discussion about a 30 day trial period or only having to pay the $200 tech install fee.

With these results we can definitely waive the early termination fees for you, but you will need to return the HughesNet equipment. Please let me know when you would like to cancel (immediate or end of billing cycle) and then I can discuss further details with you.

Thank you,

Amanda