Thank you Liz,
I do appreciate your efforts, however; your resolution is exactly what I have been hearing since the Fall of 2016. It would seem to me that the logical solution to resolving this "error message" issue would be to close my account and start over. I stayed up until 2am this past Monday morning to upload some pictures but still used up all my tokens and no bonus bytes were used. I then tryed to purchase tokens but got an error message, I tryed again, same error message. The screen got stuck so I had to restart my computer and when I checked the status meter, both purchase of tokens had gone through giving me 10 gbs. My computer auto updated this morning and now I have only 1.8 gbs left. Really?!?? 8.2 gbs to update windows? Obviously my account and system is messed up and has been for a long time. I can't take another 8 months of escalated customer service to fix an error message. I have been a good customer and have always paid my bill in a timely manner. No I will not accept "I pulled up your account to investigate further and I see in the notes which error you're getting. Your case has been escalated..." as a solution.
Hi creativeSpurts,
No, I agree the escalation is not a solution, but we are working to address your concern and find a solution. I have already reproduced these errors and have documented them for our engineers who can better decipher the errors and figure out why your upgrade isn't going through. Once I have an update, I'll post back.
Your patience and understanding are much appreciated.
