Performance
14 Topics
cancel service
i need to cancel service and can only do that by phone call but i do not have cell phone service here so do i just remove my credit card information to stop service. Everything is turned off so cannot use hughes net internet but have another provider that i am using now so still have web mail active. please advise as i can only communicate through email at this time or through this community support.1.5KViews0likes1Comment
Fake product
I inquired about Hughes Net service at my home back in October 2019. When the tech asked what I was needing the service for, I told him I have two boys that game on Xbox Live simultaneously plus stream Netflix on two televisions. He assured me this package would more than cover our needs and would not be any lagging. False. In the first 2 weeks of having it I had to call them 3 times. Once was because they wanted to charge my bill on the wrong date. Other times were regarding the slow internet speeds. I have been told this not once by an employee that the service I need, they don't even offer. Yet I was sold the package. Under false pretences you might add. When I did an online complaint, I was contacted 2 weeks later. Again, that person told me I was indeed sold a package that does not exist. When asked what they could do to resolve this, as the first thing mentioned was upping my current package. Why? Because that one isn't gonna work either because you don't sell the internet service I was sold. So this is what I was told to do. Make a post explaining my situation where they will see it and the correct person is supposed to call me back. All I want to make good on it is my contract cancelled without any cost to me, and the $129.80 I paid up front.11KViews2likes20Comments
I want to cancel my service
I recently had my service installed literally a week ago. I was wondering if I could cancel my service without getting charged the cancellation fee as in other posts I saw if it’s within the first 30 days you don’t get charged the cancellation fee but would like confirmation. ThanksSolved3.8KViews0likes2Comments
Promised I would be happy very just like having Xfinity never told there was a two year contract.
This internet is a joke was told my grandkids would be able to play there Xbox 1 and play station 4 just to find out internet is to slow and useless , kids can't even watch you tube. This is a waste of my money. Data used up in the first 7 days if that and nobody even use it because it to slow. Very unhappy with the lies and service. If your looking for internet keep looking!!!!! I want out this never been told about contract. Paying for something and useless believe me.Solved6.3KViews0likes5CommentsNetwork
My network isn’t working at all it never has this is the worst network I’ve ever purchased the tech said it would work and it doesn’t, my kids can’t do their work on the computer they have to leave the house to get their work done at a McDonald’s, I want my contact cancel since I was mislead.4.7KViews1like4Comments
Salesman lied to be about being able to play real time online games and streaming movies.
The salesman on the other end of the line told me This would be perfect to play online with. He was wrong and when I called they said they'd fix it but transferred me to another company to fix my issues. It started working for less than a Day and my lag was back with force. He also said it was perfect for streaming. Another lie as we can't watch a single show without it stopping to load or anything. I'm done with this service I want it gone and I'm tired of this throttling because I wanna play video games online or watch movies to destress from my job. I'm not paying $400 to shut down a service that was sold to me under a lie.4.2KViews1like3CommentsFRUSTRATED with customer service
I have tried and tried contacting your "customer service" through emails and phone calls. The emails never address my issues and when I call for help I get someone in the Philipines who can barely speak English and is NEVER any help. I have also tried online chat and it NEVER works. I am OVER it and about to cancel my service and look for a new one. CAN ANYONE HELP ME??????13KViews0likes18Comments
Terrible mistake Part III
Received the pre paid shipping equipment return box and instructions. I must admit if HugeNot support used the same professionalism and clear and easy to follow steps that the the equipment return department used, myself and I suspect others, would be more tolerant and patient with the service issues. Wishful thinking as it is not the case. Ironic that their best service is in returning equipment. After cancelling my service, I almost immediately started receiving emails that my credit card declined HugeNot’s $400 etf (only set up for monthly service charge). I tried to access my account to see what was going on but was getting an error and I was locked out. I tried off and on for a few days to access but no success. I received an email today saying my service was to be cancelled if the “outstanding” charge was not taken care of! Remember I was sent and already had received the equipment return box which is only sent out once your account and service is closed. On a whim, I tried to access my account and lo and behold I was able to! I have no idea when my account was available again to me but I guess HugeNot must have realized they were a little premature in stopping access to my account considering they were trying to charge me an etf. I haven’t given up on getting the etf waived and will keep pleading my case. I only had the disservice 2 months and began calling support during the 1st month of the service start because of slow and buffering issues. It is sad that HugeNot continues to run the tv internot disservice ads and continues to suck in more unsuspecting people. Satillite internet service may be the only thing available in certain rural areas and if so, it is what it is, but don’t fall for the Gen5 tv ads but research all available satillite internet providers. Remember in the words of one dissatisfied customer “satillite internet is the LAST option”.2.5KViews0likes1Comment
Trying to upgrade since of October of 2016 but cursed by the error message!
Since October of 2016, pre Gen5, my husband and I have been calling so much I have lost count. First I just wanted to go up to 10gb....error message, Im told the technical team would look into it and call me when it is fixed. November, December same thing. We still have not recieved a phone call and the same vicious cycle began when (oh happy day) we can upgrade to Gen 5 and everything will be fabulous. I have been given 2 appointments and rearranged my schedule to be available for a now show both times. And guess what? I call to be told there was an error message so the work order didn't go through and they can't figure out why so the technical team blah balh...and they will call me when it is fixed. Why? I don't know what else to do, I live in the boondocks, Im a merchaniser...I need this resolved fixed and history. I am so over it...going on 8 months now.5.7KViews0likes6CommentsTECH TIME
I want to say thanks to Hughes tech support. Every time I post I get a call. Thats awesome! I have speed issues and I hope they can figure this out because I hate cancelling service, not to mention the fees to do so. I don't think my problem can be resolved but after over an hour tonight, I feel confident that the TS folks will leave no stone unturned in trying to get it going. We'll be back at it Saturday and hopefully I will have good news to report.1.9KViews0likes1Comment
