Unable to upgrade or apply EBB benefits
So I cannot see my bill, I don't know why there is a hold on my account, but customer service is receiving an account error that won't allow my EBB benefits to be reapplied after over a week of fixin...
Forum Discussion
What optional services are you looking for?
You will likely need to wait until the reps come back next week, so they can try to figure out what's going on with your account.
I wasn't really looking to upgrade my account with optional services, I was just going through the portal and looking at things while they were talking on the phone with me and when I happened to click Hughes Net voice, all of a sudden I was ineligible for any type of upgraded services, this only happened after my benefits were illegally transferred
What a big mess. I hope the reps can fix this for you, or tell you what steps you need to take.
Honestly at this point if they make ME do anything more without them doing some leg work I'm just gonna cancel the services and say sc*w it
Good morning arielgipson96,
Thanks for this update. According to the last case note on your account, the option to add EBB was not there when you called in to have it re-applied. I'm verifying with our folks internally as to why this is, and if we can restore that option so that you can get EBB transferred back. I'll post back once I have any news.
-Liz
