Forum Discussion

Kclark79's avatar
Kclark79
Freshman
8 years ago

Unauthorized payment

Just like the many MANY other customers, HughesNet also took an unauthorized payment from me. I canceled the very slow and terrible service when a serviceman came out to see what was wrong with my equ...
cheat
lie
steal
Unauthorized payment
Hardy's avatar
Hardy
Moderator
8 years ago

Hello Kimberly,

Thank you for reaching out. I am very sorry to hear that this has happened to you. I have reviewed your billing, and I am going to have the issue escalated.  Your cooperation, patience, and understanding are much appreciated.

Thanks,

*Felicia*

  • Kclark79's avatar
    Kclark79
    Freshman
    8 years ago
    What do you mean escalated? One person I talked to told me over and over that he was on the escalation department which is the highest department there is. Then after 10 more min of repeating himself he told me he spoke with his manager (thought he was highest up?) and his manager would call me back in 30 min. That was 6 hours ago.
    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago

      Kclark79

       

      The reps here are corporate based reps.  If they say they're going to escalate it, they will do so and will stay on top of it until they get an answer to give to you.   

      • Kclark79's avatar
        Kclark79
        Freshman
        7 years ago
        That would be great because everyone I talked to on the phone sounded like they were repeating a written script. One man on the phone told me they may be able to figure out a refund on December 24! What?! Christmas Eve?!?! That’s too late. I just want my money back so I can buy my kids Christmas gifts and pay HughesNet the way I intended to with the card I intended to. Not the money out of my account that I did not authorize them to use.
  • Kclark79's avatar
    Kclark79
    Freshman
    7 years ago
    Officially 24 hours since HughesNet took payment out of my account without authorization from me and I started calling and emailing. No resolution at all. Does being patient mean waiting until after Christmas to get my kids Christmas money back?
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      7 years ago

      The Hughesnet reps on this site don't work weekends.  Check back Monday after 9 am.

       

      *I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

       

      Kclark79 wrote:
      Officially 24 hours since HughesNet took payment out of my account without authorization from me and I started calling and emailing. No resolution at all. Does being patient mean waiting until after Christmas to get my kids Christmas money back?

       

    • Hardy's avatar
      Hardy
      Moderator
      7 years ago

      Kimberly,

      After reviewing the sales call, the terms and conditions were read to you in regards to automatic bill pay. You can review the terms and conditions here, under 6.2 Payment. Please let me know if you have further questions or concerns. 

      Thanks,

      *Felicia*

    • Hardy's avatar
      Hardy
      Moderator
      7 years ago

      Kimberly,

        It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

      Thanks,

      *Felicia*