Forum Discussion
Unauthorized payment
Just like the many MANY other customers, HughesNet also took an unauthorized payment from me. I canceled the very slow and terrible service when a serviceman came out to see what was wrong with my equ...
What do you mean escalated? One person I talked to told me over and over that he was on the escalation department which is the highest department there is. Then after 10 more min of repeating himself he told me he spoke with his manager (thought he was highest up?) and his manager would call me back in 30 min. That was 6 hours ago.
The reps here are corporate based reps. If they say they're going to escalate it, they will do so and will stay on top of it until they get an answer to give to you.
- That would be great because everyone I talked to on the phone sounded like they were repeating a written script. One man on the phone told me they may be able to figure out a refund on December 24! What?! Christmas Eve?!?! That’s too late. I just want my money back so I can buy my kids Christmas gifts and pay HughesNet the way I intended to with the card I intended to. Not the money out of my account that I did not authorize them to use.
Kclark79 wrote:
That would be great because everyone I talked to on the phone sounded like they were repeating a written script.That's because they are repeating a written script.
Not to sound flippant, but I'm pretty sure the skillset required for Tier I telephone help is to be able to read/write American English and have a pulse.
