Forum Discussion
Unauthorized payment
Just like the many MANY other customers, HughesNet also took an unauthorized payment from me. I canceled the very slow and terrible service when a serviceman came out to see what was wrong with my equ...
That would be great because everyone I talked to on the phone sounded like they were repeating a written script. One man on the phone told me they may be able to figure out a refund on December 24! What?! Christmas Eve?!?! That’s too late. I just want my money back so I can buy my kids Christmas gifts and pay HughesNet the way I intended to with the card I intended to. Not the money out of my account that I did not authorize them to use.
Kclark79 wrote:
That would be great because everyone I talked to on the phone sounded like they were repeating a written script.
That's because they are repeating a written script.
Not to sound flippant, but I'm pretty sure the skillset required for Tier I telephone help is to be able to read/write American English and have a pulse.
- I agree, they are just reading the same thing and sometimes their script doesn’t even match the question asked. So they just repeat themselves.
