Forum Discussion
Unauthorized payment
Just like the many MANY other customers, HughesNet also took an unauthorized payment from me. I canceled the very slow and terrible service when a serviceman came out to see what was wrong with my equ...
Hello Kimberly,
Thank you for reaching out. I am very sorry to hear that this has happened to you. I have reviewed your billing, and I am going to have the issue escalated. Your cooperation, patience, and understanding are much appreciated.
Thanks,
*Felicia*
Officially 24 hours since HughesNet took payment out of my account without authorization from me and I started calling and emailing. No resolution at all. Does being patient mean waiting until after Christmas to get my kids Christmas money back?
The Hughesnet reps on this site don't work weekends. Check back Monday after 9 am.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Kclark79 wrote:
Officially 24 hours since HughesNet took payment out of my account without authorization from me and I started calling and emailing. No resolution at all. Does being patient mean waiting until after Christmas to get my kids Christmas money back?Kimberly,
It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
Thanks,
*Felicia*
