Forum Discussion

MrBuster's avatar
MrBuster
Senior
4 years ago

Unexpected data reset this morning

  My month starts on the 2nd for the billing/data reset, but this morning my data reset again as though it is the beginning of the month. I notice that the data reset at 12:30am then briefly reverte...
  • Liz's avatar
    Liz
    4 years ago

    Good morning MrBuster,

     

    Thank you for reaching out and providing all these details, that helps! I checked your account and it's clean as a whistle- no account changes or case activity in nearly a year, and a very consistent billing history! You did what I would do: check my billing online to make sure there's no extra charges.; there's no change there either. 

     

    Seems like a "nice" glitch to have LOL but feel free to reach out again if this keeps happening or if you have other concerns. 

     

    -Liz

MrBuster's avatar
MrBuster
Senior

 

Yes, everything is working good.  Just having more data for free, although nice, could be a problem if a bunch of folks also had data reset and they were tempted to use it all up in a short period of time.

 

I will watch to see if it happens again, of course. 

 

Anybody else see this happen this morning?

 

Thank you!

Liz's avatar
Liz
Moderator
4 years ago

You're welcome! I'll keep your thread open another week to let others chime in if anyone else wants to share that this happened to them too. This is my first time seeing this happen.

 

-Liz

  • bookdiva96's avatar
    bookdiva96
    Freshman
    4 years ago

    Same thing happened to us yesterday morning.  Our data usualy resets on the 27th, and yesterday we awakened to 99% of our data being available fir the month.   If it was a glitch, it was a welcome one!

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      That's the kind of glitch you want. :)

       

      bookdiva96 wrote:

      Same thing happened to us yesterday morning.  Our data usualy resets on the 27th, and yesterday we awakened to 99% of our data being available fir the month.   If it was a glitch, it was a welcome one!

       

    • MrBuster's avatar
      MrBuster
      Senior
      4 years ago
      bookdiva96 wrote:

      Same thing happened to us yesterday morning.  Our data usualy resets on the 27th, and yesterday we awakened to 99% of our data being available fir the month.   If it was a glitch, it was a welcome one!

      I am on beam 82 -- would you happen to be on the same beam?  You can find your the Beam ID on the bottom right corner of the 'System Information' screen.

       

      It looks like the signal strength had an odd change when the data reset that morning, so I was wondering if there might have been a little dish repointing/maintenance at the Cheyenne gateway, and during the process somebody accidentally fat fingered something that reset some data buckets. Since we both reset the same morning, I am guessing you may be on the same gateway or beam because we reset the same morning.

       

      I have never seen this happen before, but it does seem interesting.

       

      • bookdiva96's avatar
        bookdiva96
        Freshman
        4 years ago

        Yes, we are on Beam 82. Still weird!