Forum Discussion
Unscheduled tech visit & unnecessary charge
Back around Christmas my internet went down so I called cust support to see what the issue was. We ran tests and discovered that something outside was wrong. So the customer support agent said he woul...
Hello stokley108,
Welcome to the community and thank you for bringing this to our attention!
I would like to take a closer look at the account to address the tech visit issue with our team here in the corporate offices and provide the refund you were promised. Please send me a private message with the phone number associated with the account for verification.
-Jay
