Good morning Brad,
Please check your private messages in the top right corner of the community page as I've sent you a PM to address your concerns.
I just had the same thing happen to me. I upgraded to Gen 5 and the rep stated NO SET UP FEE. I would not have agreed to it either and sure enough, I get my bill and there's a $99 charge on there for a set up. I believe this is a scam the company uses to charge you extra and then when you call and ask about the bill they conveniently tell you that it is a valid charge. Sorry for the misunderstanding. They will not give your money back. I left Dish Network and I'm sorry I did. I can't wait to be done with this unprofessional, unethical company. Hughesnet is the worst. I am going to post as much as I possibly can to let others know how they scam their customers.
You should create a new post to address your individual issue, which you can do by clicking the "Start a topic" button on the upper right while inside the "myAccount and Billing" section. If your upgrade was fairly recent, your sales call may be available for the reps to listen to so that they can verify what the sales rep told you.
Prissy424 wrote:I am going to post as much as I possibly can to let others know how they scam their customers.
While you certainly have the right to post whatever you wish, wherever you wish, I wouldn't do that a whole lot in here. All it will do is, chances are, get you blocked from the Community, and then, when you have an issue you need help with, whether technical or otherwise, you won't be able to get in here to avail yourself of this avenue of help.
