Forum Discussion
Lea
11 years agoNew Member
Usage depleted overnight. All updates set during free time.
We have had HughesNet for several years. Nothing has changed with our computer settings. Everything updates in the middle of the night during free time. Our wifi has a 24 character password! Our neighbors all have DSL. Our allowance is being used up overnight while no one is using it. Went to bed with 32% and have Zero this morning.
- CharlesMcCoolNew PosterDid your allowance not refill over night?
- LeaNew MemberIt is supposed to add the unused 32% to today's 50% on my plan.
- CharlesMcCoolNew Posterright, so this morning your data should have been at 82%. which would be the 32% from last night and the 50% from your refill this morning. so did it not refill or did it refill the disappear or did it not ever give you today's 50%?
- LeaNew MemberIt refilled to 50% only. I have had issues with my data over the last week. I would look at it and think it was off, but never really investigated. This time, I know it did not refill to the point that it should have.
- LizModeratorHello Lea,
We want to address your concerns, so please post a case number or the serial number located on the bottom of your modem so we can pull up your account and investigate this further for you.
Thanks,
Liz - LeaNew MemberJ7 111000143456375 0 is my serial number. Thanks for looking into it.
- LizModeratorYou're welcome, thank you Lea. We'll post back once we have any updates or additional questions.
-Liz - LeaNew MemberAgain this morning my data refreshed only to 50%.
- CharlesMcCoolNew PosterLea are you by any chance using an old status meter? if so try downloading the newest version and see if make any difference.
- LizModeratorHi Lea,
Thank you for the update. Please remember that your data does not roll over every single day, just every other day. Say for example, on Monday you start with 50% of data and end with 20%, so Tuesday you get 50%, plus the previous day's 20%, for a total of 70%. Data not used on Tuesday does not roll over to Wednesday, you start again at 50%. Wednesday's leftover data will roll over into Thursday, but Thursday's data will not roll over into Friday. I hope that made sense, but please let us know so we can try again to clarify.
Since you started at 50% today, you're starting fresh and any leftover data today will roll over into tomorrow. Keep an eye on your usage and let us know if your leftover data (if any) rolls over.
Thanks,
Liz
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