Usage depleted overnight. All updates set during free time.

Did your allowance not refill over night?

It is supposed to add the unused 32% to today's 50% on my plan.

right, so this morning your data should have been at 82%. which would be the 32% from last night and the 50% from your refill this morning. so did it not refill or did it refill the disappear or did it not ever give you today's 50%?

It refilled to 50% only.  I have had issues with my data over the last week.  I would look at it and think it was off, but never really investigated.  This time, I know it did not refill to the point that it should have. 

Hello Lea,

We want to address your concerns, so please post a case number or the serial number located on the bottom of your modem so we can pull up your account and investigate this further for you.

Thanks,
Liz

J7 111000143456375 0     is my serial number.  Thanks for looking into it.

You're welcome, thank you Lea. We'll post back once we have any updates or additional questions.

-Liz

Again this morning my data refreshed only to 50%.

Lea are you by any chance using an old status meter? if so try downloading the newest version and see if make any difference.

Hi Lea,

Thank you for the update. Please remember that your data does not roll over every single day, just every other day. Say for example, on Monday you start with 50% of data and end with 20%, so Tuesday you get 50%, plus the previous day's 20%, for a total of 70%. Data not used on Tuesday does not roll over to Wednesday, you start again at 50%. Wednesday's leftover data will roll over into Thursday, but Thursday's data will not roll over into Friday. I hope that made sense, but please let us know so we can try again to clarify.

Since you started at 50% today, you're starting fresh and any leftover data today will roll over into tomorrow. Keep an eye on your usage and let us know if your leftover data (if any) rolls over.

Thanks,
Liz