We have had HughesNet for several years. Nothing has changed with our computer settings. Everything updates in the middle of the night during free time. Our wifi has a 24 character password! Our neighbors all have DSL. Our allowance is being used up overnight while no one is using it. Went to bed with 32% and have Zero this morning.

Lea,With all the other hoops you are being asked to jump through it would be interesting to check when Windows Update has been checking for updates the next few days. Start, All Programs, Windows update will show you the last time windows checked by time and date. That doesn't mean it made the update at that time since it is on the BITS download system which only downloads when nothing else is going on, pauses if there is, and resumes the next time the pc is on. Defender, which should be off since you have McAfee, and a few other windows programs update the same way.What home page do you use in your browser?A few of the news channels you mentioned checking as well as the Hughes home page have way too many large changing pictures and little videos running on them these days for limited broadband.Even the home page of Microsoft Bing has far too many images. If you leave any of these open in a tab while looking at others or nothing there is a lot of usage. A search engine page that is very plain and mostly text is the way to go. They are getting hard to find as Google Search is adding more junk all the time. What email program do you use? Some of them check for new mail every 15 minutes but some almost instantly whenever they are open. Send yourself an email and see how long it takes to arrive back in your inbox with the program open.McAffee should have a History Log and/or a Performance graph that will show you everytime something tries to come through it. You will be amazed at the activity that goes on in the background.It should tell you each event and when it happened. If you have some of the common malware trying to gain access it may block it but there will be activity ( usage) every few seconds. Actor PID is a typical one. You can look it up on the web and see how much trouble it has been for many folks that are completely unaware it is trying to mess with their computer.We all think nothing has changed in the way we browse and use our computers but the sites we browse have become more and more cluttered every year and the size and frequency of updates to windows and other software we have installed has become ridiculous, at least in my opinion.Ron

I also wanted to mentioned that I can't agree that my data is refilling right. It did last night, but the night before the data gods blessed me with an extra 10%. Not complaining about that, but when the data gods giveth that means they can also taketh away.

Lea are you using Facebook? Their videos play all by themselves and use all sorts of data ... I know that won't make the math make sense but I had an issue with that .... there's a way to stop them from playing automatically now!

Hi Lea,Thank you for updating us so far. You mentioned that you unplugged the LAN cable with 22% of your data allowance left. So overnight your modem was left isolated until you plugged back in the morning and found the same amount, 22%. This tells us that no data was used and eliminates the modem as a source of unidentified data usage.I don't know why your data reset up to 82%, but look on the bright side, you were given more data than expected! As Staci mentioned, Facebook does have autoplaying videos in their timeline feature, which can use more data than you expect. In addition to that, keep in mind there are countless factors that can use your data:- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebookor adjusting your Netflix playback quality to SD:https://help.netflix.com/en/node/87To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes communityrecommendations: http://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips_....The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:supportcenter.myhughesnet.comAnother community member has also shared a list of things you might not have thought to check that uses data, so we highly suggest checking it out here: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-commonFeel free to let us know if you need additional assistance, we're happy to help.Thanks,Liz

Great that means that your data is refilling right. next let figure out whats causing the data usage, What brand and model router are you using and can you list all of the devices that you have connected to it either by wire or wireless

Usage depleted overnight. All updates set during free time.

Lea
New Member
11 years ago
Just completed my approximate one hour test of using the internet with only this computer connected directly to the modem. I spent about 25 minutes signing enrolling in our healthcare plan and then surfing...pintrest, facebook, foxnews, cnn, aol, yahoo, checked email...etc... the first 45 minutes it stayed at 44% and then dropped to 38 over the next 15 minutes. As you will see on my screen shots I am including my hughesnet meter and my glasswire meter. In the second shot they seem to have caught up with each other.
Lea
New Member
11 years ago
I have been reading posts about people having data loss problems. All I see is router, router, router, and in progress. Does Hughesnet work with a router or not? If so, what kind of router works?
CharlesMcCool
New Poster
11 years ago
Lea according to the Glasswire your data is being used by google Chrome, did you install ad blocker pro to stop the ads and videos?
CharlesMcCool
New Poster
11 years ago
As for your question about routers, yes hughes works with routers it just works better with some more than others but that not hughes fault its the router manufacture problem. but as long as you have the latest firmware in your router then you should be ok. Also keep in mind that Netgear has a problem with seeing the current firmware. you need to do a google search for your model and version number to see if there is actually a update
Gwalk900
Honorary Alumnus
11 years ago
Lea,
To add to Charles comments about routers:
Having a router connected complicates troubleshooting in certain areas. A router allows the wired connection of additional computers possible so speed problems can develop if too many computers are active at the same time. Your Hughes connection is a shared resource and that includes devices on your LAN side.
Multiple computers also complicate investigating data loss issues as the loss may be caused by only a single computer.
The Big Complication however of having a router connected during troubleshooting lies with the routers wireless capabilities.
The wireless portion of the router can be open or encrypted.
If open, then any device that comes within range can quietly and unknowingly latch on to your network and consume data. Cell phones and "anything Apple" will grab on to a Wi-Fi signal in a heartbeat and get their updated. Your neighbor could come over to visit and have his/her cell phone in their pocket and it can latch on to your routers wireless signal and update.
Tablets and Ereaders are big offenders ... unless they are "hard off" they can and will awaken and perform update and "sync" function. The ability to truly control this activity is somewhere between limited and poor.
With your routers wireless channels encrypted using as an example one of these common methods:
WPA-PSK [TKIP]
WPA2-PSK [AES]
WPA-PSK [TKIP] + WPA2-PSK [AES]
this will limit connection to authorized devices only but they can still be very difficult to control.
Effective troubleshooting requires a single computer directly connected to the Modem. Having a router connected to the network during troubleshooting periods simply leaves to many "backdoor" avenues.
Knerkin Akin
New Member
11 years ago
What Gwalk says should be taken seriously. It's a good idea to put all your portable devices in airplane mode which generally severs their connection to the outside world. HOWEVER: you may have devices that appear to have no way to turn off their wi-fi connection. For example, the designers of a 90-inch smart TV probably don't expect it to be operated in a passenger airplane, so it probably won't have an airplane mode that can be turned on. Nor are the designers of these gadgets sensitive to data caps, so they communicate willy-nilly with the outside world. You CAN sever their connections, however, by changing its Wi-Fi password to something incorrect.
Gwalk900
Honorary Alumnus
11 years ago
Another option of course is to learn how to access your routers internal user interface and learn the routers features and controls including how to turn on and off the router "radio".
That will, in one easily reversible "swipe" eliminate one entire "class" of potential problem avenues without disrupting a lot of cabling and so forth.
As an example, from my old Netgear WNR2000 user interface, the "wireless radio" portion of the router can be disabled/re-enabled by adding/removing the checkmark highlighted in this snip and "saving" the changes.
Lea
New Member
11 years ago
Same information over and over. Videos do not run automatically on Facebook and I have a wifi password that is 24 characters long! Iphones do not connect without that password. Why is there a difference in the MB's used on the Hugesnet meter and Glasswire. I understand that Glasswire only says what is used on this computer, but still I can't download as fast as it was draining. I do not have thermostats, refrigerators or tvs that connect to wifi. Our computer habits have not changed.
BirdDog
Assistant Professor
11 years ago
Lea, I don't see where you ever did this as Liz requested:
https://d2r1vs3d9006ap.cloudfront.net/s3_images/1113212/27429-8e6k5o.jpg?1414421949
CharlesMcCool
New Poster
11 years ago
Lea if you insist on leaving the router hooked up at least clear the traffic monitor and write down what time you did this and clear Glasswire and then take a scree shot of the status meter then in 24 hours take a screen shot of the status meter, traffic monitor and glasswire and post the screen shots here and we maybe able to see whats doing it. I would also change the password for the wireless in the router just to make sure no one else is using it.