We have had HughesNet for several years. Nothing has changed with our computer settings. Everything updates in the middle of the night during free time. Our wifi has a 24 character password! Our neighbors all have DSL. Our allowance is being used up overnight while no one is using it. Went to bed with 32% and have Zero this morning.

Lea,With all the other hoops you are being asked to jump through it would be interesting to check when Windows Update has been checking for updates the next few days. Start, All Programs, Windows update will show you the last time windows checked by time and date. That doesn't mean it made the update at that time since it is on the BITS download system which only downloads when nothing else is going on, pauses if there is, and resumes the next time the pc is on. Defender, which should be off since you have McAfee, and a few other windows programs update the same way.What home page do you use in your browser?A few of the news channels you mentioned checking as well as the Hughes home page have way too many large changing pictures and little videos running on them these days for limited broadband.Even the home page of Microsoft Bing has far too many images. If you leave any of these open in a tab while looking at others or nothing there is a lot of usage. A search engine page that is very plain and mostly text is the way to go. They are getting hard to find as Google Search is adding more junk all the time. What email program do you use? Some of them check for new mail every 15 minutes but some almost instantly whenever they are open. Send yourself an email and see how long it takes to arrive back in your inbox with the program open.McAffee should have a History Log and/or a Performance graph that will show you everytime something tries to come through it. You will be amazed at the activity that goes on in the background.It should tell you each event and when it happened. If you have some of the common malware trying to gain access it may block it but there will be activity ( usage) every few seconds. Actor PID is a typical one. You can look it up on the web and see how much trouble it has been for many folks that are completely unaware it is trying to mess with their computer.We all think nothing has changed in the way we browse and use our computers but the sites we browse have become more and more cluttered every year and the size and frequency of updates to windows and other software we have installed has become ridiculous, at least in my opinion.Ron

I also wanted to mentioned that I can't agree that my data is refilling right. It did last night, but the night before the data gods blessed me with an extra 10%. Not complaining about that, but when the data gods giveth that means they can also taketh away.

Lea are you using Facebook? Their videos play all by themselves and use all sorts of data ... I know that won't make the math make sense but I had an issue with that .... there's a way to stop them from playing automatically now!

Hi Lea,Thank you for updating us so far. You mentioned that you unplugged the LAN cable with 22% of your data allowance left. So overnight your modem was left isolated until you plugged back in the morning and found the same amount, 22%. This tells us that no data was used and eliminates the modem as a source of unidentified data usage.I don't know why your data reset up to 82%, but look on the bright side, you were given more data than expected! As Staci mentioned, Facebook does have autoplaying videos in their timeline feature, which can use more data than you expect. In addition to that, keep in mind there are countless factors that can use your data:- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebookor adjusting your Netflix playback quality to SD:https://help.netflix.com/en/node/87To help you monitor your data usage and other performance metrics, we’ve gathered resources for you here, which also includes communityrecommendations: http://community.myhughesnet.com/hughesnet/topics/track_your_usage_performance_speeds_and_view_tips_....The most important tool to download is the Status Meter, available in the Customer Support Center, so download that if you haven’t already:supportcenter.myhughesnet.comAnother community member has also shared a list of things you might not have thought to check that uses data, so we highly suggest checking it out here: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-commonFeel free to let us know if you need additional assistance, we're happy to help.Thanks,Liz

Great that means that your data is refilling right. next let figure out whats causing the data usage, What brand and model router are you using and can you list all of the devices that you have connected to it either by wire or wireless

Usage depleted overnight. All updates set during free time.

Justin Hill
New Member
11 years ago
This service was never close to what we were under the impression it was supposed to be! Our 30gb plan was gone in under 10 days and every time I called they made promises that it would be better " we can fix you up" lol Ya just long enough that I can't get out of contract without payin up! $400 and $300 if I don't remove and send back dish and all equipment? What a joke! Thanks Hughes net you really helped us realize we will make sure everyone in our area will know how you operate!
CharlesMcCool
New Poster
11 years ago
Justin my experience is just opposite of yours. I have always received higher speeds than advertised and by setting the playback setting in Netflix to SD I can watch at least 3 movies a week plus have 4 laptops on the internet all day long everyday and I leave the auto updates turned on so not everyone has an issue and those that do can usually get it fixed. When you sign up for a service its always best to research what your getting rather than signing up then hoping it will do what you want.
Justin Hill
New Member
11 years ago
We talked with sales and the installer about our usage and we were assured everything would be more than what we needed! So why not I thought!! Well it wasn't a week when I had to call and ask for help. Then we got the big run around of how they couldn't up our plan for some crazy issue over their programming that lasted 2 months with some little token help here and there but still no solution!! Then they were miraculously able to up the plan but it was used up In 14 days. Now all I was asking for was cancel without a charge since we were slightly mislead. However, I understand contracts and will let every new comer I meet and actually my wife also has said she already is making dang sure every one she meets in a fast pasted coffee shop as well knows what a terrible service it is here!!!!
Justin Hill
New Member
11 years ago
We talked with sales and the installer about our usage and we were assured everything would be more than what we needed! So why not I thought!! Well it wasn't a week when I had to call and ask for help. Then we got the big run around of how they couldn't up our plan for some crazy issue over their programming that lasted 2 months with some little token help here and there but still no solution!! Then they were miraculously able to up the plan but it was used up In 14 days. Now all I was asking for was cancel without a charge since we were slightly mislead. However, I understand contracts and will let every new comer I meet and actually my wife also has said she already is making dang sure every one she meets in a fast pasted coffee shop as well knows what a terrible service it is here!!!!
CharlesMcCool
New Poster
11 years ago
Very well put Ron
CharlesMcCool
New Poster
11 years ago
Justin if you would start your own post and provided your resent case number or the serial number from the label on the back or bottom of your modem then tomorrow the mods can locate your account and they have the means to listen to the recorded sales call and if you were misled or even lied to then they will work with you to straighten it out
Lea
New Member
11 years ago
I had updates set to 3:00 am for years with no problems. I turned off all updates. I have to manually check for them. I only do that during "free time". I have live.com email that I have to sign into. I have Windows live mail 2011 that I receive my hughesnet email on and it does not check without me opening it. I do not leave my mail accounts or browsers open.
I use Google Chrome as my homepage. My husband uses Hugesnet. His computer is never left on if he is not using it. I do not use microsoft bing.
I have Malwarebytes and I have checked for malware. I have checked for viruses.

I have only seen a data drain happen a few times. Most of the time it is after we have gone to bed or when no one is home.
Lea
New Member
11 years ago
sgoshe, scroll up.
BirdDog
Assistant Professor
11 years ago
You said you had the computer connected, you're supposed to disconnect everything after taking the initial reading, then reconnect the computer after at least a couple of hours, preferably overnight.
Ron4
New Member
11 years ago
Then just check your data usage before going to bed and unplug the LAN cable from the back of your modem. Plug it in when you get up and check the usage again.
There is a delay in the meter so if you just finished downloading something big prior to unplugging a significant difference might show but if you are just browsing there should not be much difference. Doing that every night for a week will give an obvious conclusion as to where the problem is happening without jumping through all the other hoops.
I thought you were reporting a big drain in the daytime while you were just browsing.
Have you set McAffee definitions and program updates to not happen automatically?
Sorry for my mistake.
Ron