Forum Discussion

xpnctoc's avatar
xpnctoc
New Poster
5 years ago

Usage graph wildly inaccurate???

New here. Got my service connected 3 days ago. So far, I am VERY concerned about what seems to be a lack of accurate data metering. After 3 days, the circle graph on the Android app shows I have used...
  • MarkJFine's avatar
    MarkJFine
    5 years ago

    xpnctoc 

    If you just signed up, your usage will refresh periodically for the first 20 days as part of a shakeout period. during this period, your usage will be erased and you will show the maximum amount of your plan. After the 20 days are over, you will see more accurate results.

     

    Since this is how it works for people in their first 20 days and not after 3 months, I don't see how it's even possible that ballast has the same problem, despite the claim.

     

ballast's avatar
ballast
New Poster
5 years ago

I have similar problems - although my usage habits have not changed over the last two years, in the last few months the usage has gotten much worse. It sometimes shows 5 GB download or more in an evening. Where my data plan time used to last 3 weeks or more, it now gets used in a couple of weeks and last month it only lasted about 1 week. And at the same time, the Hughes Meter has stopped working (for the third time). I use an independent app (Glasswire) to monitor my Internet traffic and it does not indicate the traffic the Hughes Meter shows when it is working.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    What exactly are you trying to work on here? This is a tech support site, so you will need to

     

    [1] start your own ticket by going to the Tech Support page and clicking on "Start a topic"

    [2] Explain the situation clearly

    [3] Provide evidence in the form of screenshots of where you are seeing what you claim.

     

    ballast wrote:

    I have similar problems - although my usage habits have not changed over the last two years, in the last few months the usage has gotten much worse. It sometimes shows 5 GB download or more in an evening. Where my data plan time used to last 3 weeks or more, it now gets used in a couple of weeks and last month it only lasted about 1 week. And at the same time, the Hughes Meter has stopped working (for the third time). I use an independent app (Glasswire) to monitor my Internet traffic and it does not indicate the traffic the Hughes Meter shows when it is working.