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xpnctoc
New Poster
5 years ago
Solved

Usage graph wildly inaccurate???

New here. Got my service connected 3 days ago. So far, I am VERY concerned about what seems to be a lack of accurate data metering. After 3 days, the circle graph on the Android app shows I have used...
MarkJFine's avatar
MarkJFine
Professor
5 years ago
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xpnctoc 

If you just signed up, your usage will refresh periodically for the first 20 days as part of a shakeout period. during this period, your usage will be erased and you will show the maximum amount of your plan. After the 20 days are over, you will see more accurate results.

 

Since this is how it works for people in their first 20 days and not after 3 months, I don't see how it's even possible that ballast has the same problem, despite the claim.

 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago
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    MarkJFine  wrote: Since this is how it works for people in their first 20 days and not after 3 months, I don't see how it's even possible that ballast has the same problem, despite the claim.

     

    Ballast seems to be randomly posting under other people's tickets/threads and so far his/her issues have nothing to do with the OP's.  Hopefully ballast will open his/her own ticket to get tech support and stop piggybacking on other people's tickets. 

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Got my service connected 3 days ago. So far, I am VERY concerned about what seems to be a lack of accurate data metering. After 3 days, the circle graph on the Android app shows I have used...","body@stringLength":"1026","rawBody":"

New here. Got my service connected 3 days ago. So far, I am VERY concerned about what seems to be a lack of accurate data metering. After 3 days, the circle graph on the Android app shows I have used 0.1 GB for the 3 days... The website disagrees and actually says I have used 0.2 GB. But if I go to the history graph on the website my day-by-day usage is:

 

July 2: 1 GB down, 83.2 MB up

July 3: 1.2 GB down, 402 MB up

July 4 as of 3:20pm: 51 MB down, 402 MB up

 

1 GB + 1.2 GB + 51 MB + 83 MB + 402 MB + 402 MB = 3.138 GB. So why does circle graph say I've only used 0.2 GB? Also, my usage pattern both yesterday and today was basically the same... between my son and I we watched about 2 hours of YouTube, plus I did some online shopping. I can't image how the download data dropped from 1.2 GB to 51 MB between yesterday and today for virtually the same amount of activity. Do I just not understand how the metering works? Does anyone else have a problem with metering?

","kudosSumWeight":2,"postTime":"2020-07-04T16:37:35.796-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:125406_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3666},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

New here. Got my service connected 3 days ago. So far, I am VERY concerned about what seems to be a lack of accurate data metering. After 3 days, the circle graph on the Android app shows I have used 0.1 GB for the 3 days... The website disagrees and actually says I have used 0.2 GB. But if I go to the history graph on the website my day-by-day usage is:

 

July 2: 1 GB down, 83.2 MB up

July 3: 1.2 GB down, 402 MB up

July 4 as of 3:20pm: 51 MB down, 402 MB up

 

1 GB + 1.2 GB + 51 MB + 83 MB + 402 MB + 402 MB = 3.138 GB. So why does circle graph say I've only used 0.2 GB? Also, my usage pattern both yesterday and today was basically the same... between my son and I we watched about 2 hours of YouTube, plus I did some online shopping. I can't image how the download data dropped from 1.2 GB to 51 MB between yesterday and today for virtually the same amount of activity. Do I just not understand how the metering works? Does anyone else have a problem with metering?

"},"Conversation:conversation:125406":{"__typename":"Conversation","id":"conversation:125406","solved":true,"topic":{"__ref":"ForumTopicMessage:message:125406"},"lastPostingActivityTime":"2020-07-04T17:06:09.708-04:00","lastPostTime":"2020-07-04T17:06:09.708-04:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:125406":{"__typename":"ModerationData","id":"moderation_data:125406","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:125406_1":{"__typename":"Revision","id":"revision:125406_1","lastEditTime":"2020-07-04T16:37:35.796-04:00"},"AcceptedSolutionMessage:message:125408":{"__typename":"AcceptedSolutionMessage","id":"message:125408","conversation":{"__ref":"Conversation:conversation:125406"},"author":{"__ref":"User:user:12376"},"revisionNum":2,"uid":125408,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumTopicMessage:message:125406"},"subject":"Re: Usage graph wildly inaccurate???","moderationData":{"__ref":"ModerationData:moderation_data:125408"},"body":"

xpnctoc 

If you just signed up, your usage will refresh periodically for the first 20 days as part of a shakeout period. during this period, your usage will be erased and you will show the maximum amount of your plan. After the 20 days are over, you will see more accurate results.

 

Since this is how it works for people in their first 20 days and not after 3 months, I don't see how it's even possible that ballast has the same problem, despite the claim.

 

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If you just signed up, your usage will refresh periodically for the first 20 days as part of a shakeout period. during this period, your usage will be erased and you will show the maximum amount of your plan. After the 20 days are over, you will see more accurate results.

 

Since this is how it works for people in their first 20 days and not after 3 months, I don't see how it's even possible that has the same problem, despite the claim.

 

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MarkJFine  wrote: Since this is how it works for people in their first 20 days and not after 3 months, I don't see how it's even possible that ballast has the same problem, despite the claim.

 

Ballast seems to be randomly posting under other people's tickets/threads and so far his/her issues have nothing to do with the OP's.  Hopefully ballast will open his/her own ticket to get tech support and stop piggybacking on other people's tickets. 

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  wrote: Since this is how it works for people in their first 20 days and not after 3 months, I don't see how it's even possible that ballast has the same problem, despite the claim.

 

Ballast seems to be randomly posting under other people's tickets/threads and so far his/her issues have nothing to do with the OP's.  Hopefully ballast will open his/her own ticket to get tech support and stop piggybacking on other people's tickets. 

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