Forum Discussion
Wanting to cancel
Was told by chat reps before allowing the service to be installed that there was a 30 day guarantee on the service. The upload speed is super inconsistent and does not support my family need. Hughesn...
I should add that if we can get this upload issue fixed we would keep the service as we do really like it other than we use dish anywhere (hopper needs 4mbps or more upload) and other services that require 4mbps or more on the upload speed. But I'm not sure if there's anything that can be done to get the upload speeds higher than the current other than the ht3000w does show overheating at times so I'm assuming that could be a issue but it's not always overheating.
Jamie388 , The reps will troubleshoot the system with you to see if they can improve your experience, but since speeds are not guaranteed (because they depend on many factors, including, but not limited to, latency, beam load, weather issues at user's location or at gateway location, and the laws of physics, they may not be able to give you more than what you're currently experiencing. Hopefully the reps will help you set realistic expectations so you can enjoy the service as much as possible.
