If anyone is trying to go with this company for internet service back away as fast as you can. We were lied to and after spending an hour and a half trying to find a resolution to our troubles we just...
I had a lot of trouble getting tech suport to answer my emails (they didn't answer them within 24 hours like they advertise). They never answered my emails.
So, Instead of calling Tech support, I called Accounting and told them that I was not going to pay anymore
unless they answered my emails and phone calls to Tech and get me a tech to my home. This guy said that I had a 2 year contract and that I had to pay.
I asked him if he knew the defination of a Contract. Then, I proceeded to tell him that my "LEGAL COUNSEL (my brother) will tell him that when one of the persons (parties) of the contract do ot honor their side of the contract, then, it is broken. You, Hughesnet.com have broken the contract by not returning my emails and getting me a tech to repair my computer. That, sir, is a simple defination of a Contract. He had me a Tech at my home in about 2-4 days. Before, I could not get anyone to return my phone calls. It seems that these people LIE ABOUT EVERYTHING AT HUGHESNET.COM. (MY OPINION).
This got me a Tech and........................
I asked the tech who lives about 50 miles from me what do I need to do if I have a problem because tech says they will call within 24 hours but I do not
ever get a call. The Tech said, "don't call them, call me and he left me his cellphone number". So far, I havent had to use him after he got my sytem
going if you call this internet going.
Hughes (first line people that you call) did an initial check (Not tech) and they said that my internet is showing that it is working. I said, "no, I can't get
search any"! After the tech came, he checked everything, then, he called the tech support and he told them that the problem is on their end. They reset my
system (or whatever) and it worked after that. Of course, it only works good for the first 12-18 days of the month. After that, speed drops from 27mbs to 1.5mbs so the rest of the 31 days. I bought more time and it only lasted 2 days. Of course, I am sure that you all know this.
Since then, I can go to my office about 8 miles from my rural home to town and Cspire has a 25mbs download 24/7 all the time. It is unlimited at $70.00 per month on a Business Account. I do not understand why Hughes cannot give us all month coverage for the price that they are charging. I pay the intro price
(I guess) for $117.00 with "tech support" "ha ha" added in which doesn't exist.
Hey, at least you can refer a friend and get $50...and then lose that friend for life. I get a big laugh at the Gen5 commercial every time it plays. Aww, there's truth in advertising!
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service","id":"message:83574","revisionNum":1,"repliesCount":20,"author":{"__ref":"User:user:46341"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:FeedbackandDiscussion"},"conversation":{"__ref":"Conversation:conversation:83574"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:83574"},"body@stripHtml({\"truncateLength\":200})":"If anyone is trying to go with this company for internet service back away as fast as you can. We were lied to and after spending an hour and a half trying to find a resolution to our troubles we just...","body@stringLength":"313","rawBody":"If anyone is trying to go with this company for internet service back away as fast as you can. We were lied to and after spending an hour and a half trying to find a resolution to our troubles we just got hung up on. Shame on you HughesNet!!!!! What a great reputation your building by taking advantage of people.","kudosSumWeight":5,"postTime":"2017-09-17T22:37:38.792-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:83574_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11145},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:83574":{"__typename":"Conversation","id":"conversation:83574","solved":false,"topic":{"__ref":"ForumTopicMessage:message:83574"},"lastPostingActivityTime":"2018-04-03T14:15:27.084-04:00","lastPostTime":"2018-04-03T14:15:27.084-04:00","unreadReplyCount":20,"isSubscribed":false},"ModerationData:moderation_data:83574":{"__typename":"ModerationData","id":"moderation_data:83574","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:83574_1":{"__typename":"Revision","id":"revision:83574_1","lastEditTime":"2017-09-17T22:37:38.792-04:00"},"ForumReplyMessage:message:98140":{"__typename":"ForumReplyMessage","id":"message:98140","conversation":{"__ref":"Conversation:conversation:83574"},"author":{"__ref":"User:user:29797"},"revisionNum":2,"uid":98140,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:FeedbackandDiscussion"},"subject":"Re: Customer with extremely poor service","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:98140"},"parent":{"__ref":"ForumReplyMessage:message:92024"},"body":"
Hey, at least you can refer a friend and get $50...and then lose that friend for life. I get a big laugh at the Gen5 commercial every time it plays. Aww, there's truth in advertising!
","body@stringLength":"215","rawBody":"
Hey, at least you can refer a friend and get $50...and then lose that friend for life. I get a big laugh at the Gen5 commercial every time it plays. Aww, there's truth in advertising!
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I had a lot of trouble getting tech suport to answer my emails (they didn't answer them within 24 hours like they advertise). They never answered my emails.
So, Instead of calling Tech support, I called Accounting and told them that I was not going to pay anymore
unless they answered my emails and phone calls to Tech and get me a tech to my home. This guy said that I had a 2 year contract and that I had to pay.
I asked him if he knew the defination of a Contract. Then, I proceeded to tell him that my \"LEGAL COUNSEL (my brother) will tell him that when one of the persons (parties) of the contract do ot honor their side of the contract, then, it is broken. You, Hughesnet.com have broken the contract by not returning my emails and getting me a tech to repair my computer. That, sir, is a simple defination of a Contract. He had me a Tech at my home in about 2-4 days. Before, I could not get anyone to return my phone calls. It seems that these people LIE ABOUT EVERYTHING AT HUGHESNET.COM. (MY OPINION).
This got me a Tech and........................
I asked the tech who lives about 50 miles from me what do I need to do if I have a problem because tech says they will call within 24 hours but I do not
ever get a call. The Tech said, \"don't call them, call me and he left me his cellphone number\". So far, I havent had to use him after he got my sytem
going if you call this internet going.
Hughes (first line people that you call) did an initial check (Not tech) and they said that my internet is showing that it is working. I said, \"no, I can't get
search any\"! After the tech came, he checked everything, then, he called the tech support and he told them that the problem is on their end. They reset my
system (or whatever) and it worked after that. Of course, it only works good for the first 12-18 days of the month. After that, speed drops from 27mbs to 1.5mbs so the rest of the 31 days. I bought more time and it only lasted 2 days. Of course, I am sure that you all know this.
Since then, I can go to my office about 8 miles from my rural home to town and Cspire has a 25mbs download 24/7 all the time. It is unlimited at $70.00 per month on a Business Account. I do not understand why Hughes cannot give us all month coverage for the price that they are charging. I pay the intro price
(I guess) for $117.00 with \"tech support\" \"ha ha\" added in which doesn't exist.
Keith
","body@stringLength":"2710","rawBody":"
I had a lot of trouble getting tech suport to answer my emails (they didn't answer them within 24 hours like they advertise). They never answered my emails.
So, Instead of calling Tech support, I called Accounting and told them that I was not going to pay anymore
unless they answered my emails and phone calls to Tech and get me a tech to my home. This guy said that I had a 2 year contract and that I had to pay.
I asked him if he knew the defination of a Contract. Then, I proceeded to tell him that my \"LEGAL COUNSEL (my brother) will tell him that when one of the persons (parties) of the contract do ot honor their side of the contract, then, it is broken. You, Hughesnet.com have broken the contract by not returning my emails and getting me a tech to repair my computer. That, sir, is a simple defination of a Contract. He had me a Tech at my home in about 2-4 days. Before, I could not get anyone to return my phone calls. It seems that these people LIE ABOUT EVERYTHING AT HUGHESNET.COM. (MY OPINION).
This got me a Tech and........................
I asked the tech who lives about 50 miles from me what do I need to do if I have a problem because tech says they will call within 24 hours but I do not
ever get a call. The Tech said, \"don't call them, call me and he left me his cellphone number\". So far, I havent had to use him after he got my sytem
going if you call this internet going.
Hughes (first line people that you call) did an initial check (Not tech) and they said that my internet is showing that it is working. I said, \"no, I can't get
search any\"! After the tech came, he checked everything, then, he called the tech support and he told them that the problem is on their end. They reset my
system (or whatever) and it worked after that. Of course, it only works good for the first 12-18 days of the month. After that, speed drops from 27mbs to 1.5mbs so the rest of the 31 days. I bought more time and it only lasted 2 days. Of course, I am sure that you all know this.
Since then, I can go to my office about 8 miles from my rural home to town and Cspire has a 25mbs download 24/7 all the time. It is unlimited at $70.00 per month on a Business Account. I do not understand why Hughes cannot give us all month coverage for the price that they are charging. I pay the intro price
(I guess) for $117.00 with \"tech support\" \"ha ha\" added in which doesn't exist.
Keith
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