Forum Discussion

NateMargo2008's avatar
NateMargo2008
New Poster
8 years ago
Solved

Lied to at sign up! and I never signed a contract. "Show me Where I signed a contract".

We were never once told that there was a DATA LIMIT of 10GB my husband would have never said yes to this.  I just signed up yesterday and put one movie on for my kids and all ready at 90% usage.  Top...
  • Amanda's avatar
    Amanda
    8 years ago

    Hi NateMargo2008,

     

    I've received the results of your sales call which does reflect your experience. We're absolutely open to waiving the commitment fee and helping in getting your account cancelled. Please see my private message for more information. You can find the private message by clicking on the envelope in the top right corner of the page.

     

    Thanks,

    Amanda

Amanda's avatar
Amanda
Moderator
8 years ago

Hi NateMargo2008,

 

Welcome to our community and thank you for reaching out to us here. I'm very sorry to hear you are not happy with the service and that it was not what you were expecting. I will request a sales call review and provide you the results of that review. 

 

 

Thank you,

Amanada

 

edit: Just noticed maratsade provided the correct information about the subscriber agreement already. Thanks!