Forum Discussion

Distinguished Professor IV

9 years ago

My thoughts on the Community?

Let me give you my thoughts on the Community. It has become worthless. SIX DELETED POSTS, including the latest which was trying to help someone with speed issues. I'm tired of this. I'm...

C0RR0SIVE

Associate Professor

9 years ago

I think I found the issue???

Seems the automated bot, "ResponseUser" is doing the deletes...

I decided to post exactly what GabeU had, then went back and made an edit to include a link, almost immediately the post was deleted...

______________________________________Original Post______________________________________________

First, welcome to the Community.

You metioned that Hughesnet speed tests are giving your "high numbers." What are the results you are getting?

Are you connected directly to the modem with a LAN cable or are you connected wirelessly through a router? If through a router, do you notice any difference in speeds when connected directly to the modem with a LAN cable?

There is a protocol for speed testing that helps the reps get an idea of what is going on with your speeds and how to address it. It is as follows....

To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform a batch of 3-5 tests during different parts of the day, all using a 12MB manual download test. Then share the account results link with us here. You can do so by clicking on "Results" and copying the URL in the address bar and pasting it into a reply post.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points:

-perform the tests while signed into your account at testmy.net
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO ROUTER or Wireless devices)
-use the 12MB size download test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE

For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.
_____________________________________________________________________________________________________________________________

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IV","color":"0000FF","icon":null,"rankStyle":"TEXT"},"User:user:29869":{"__typename":"User","id":"user:29869","uid":29869,"login":"GabeU","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yOTg2OS0zMzc1aTM2QzZDMjdBOUREQzBFNDg"},"rank":{"__ref":"Rank:rank:5"},"email":"","messagesCount":12251,"biography":null,"topicsCount":305,"kudosReceivedCount":3708,"kudosGivenCount":6438,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-01-04T03:00:00.000-05:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":269,"ssoId":null,"entityType":"USER","eventPath":"community:ssqng67387/user:29869"},"ForumTopicMessage:message:75246":{"__typename":"ForumTopicMessage","uid":75246,"subject":"My thoughts on the Community?","id":"message:75246","revisionNum":4,"repliesCount":35,"author":{"__ref":"User:user:29869"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:FeedbackandDiscussion"},"conversation":{"__ref":"Conversation:conversation:75246"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:75246"},"body@stripHtml({\"truncateLength\":200})":" Let me give you my thoughts on the Community. It has become worthless. SIX DELETED POSTS, including the latest which was trying to help someone with speed issues. I'm tired of this. I'm...","body@stringLength":"575","rawBody":"

Let me give you my thoughts on the Community. It has become worthless.

SIX DELETED POSTS, including the latest which was trying to help someone with speed issues.

I'm tired of this. I'm about done with it.

Hughesnet, you want customers to help customers, but when you delete posts that becomes impossible.

THERE WAS NO REASON TO DELETE THIS LATEST POST.

","kudosSumWeight":3,"postTime":"2017-04-01T20:58:30.746-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:75246_4"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":10811},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

Let me give you my thoughts on the Community. It has become worthless.

SIX DELETED POSTS, including the latest which was trying to help someone with speed issues.

I'm tired of this. I'm about done with it.

Hughesnet, you want customers to help customers, but when you delete posts that becomes impossible.

THERE WAS NO REASON TO DELETE THIS LATEST POST.

","customFields":[]},"Conversation:conversation:75246":{"__typename":"Conversation","id":"conversation:75246","solved":false,"topic":{"__ref":"ForumTopicMessage:message:75246"},"lastPostingActivityTime":"2017-04-05T10:28:53.063-04:00","lastPostTime":"2017-04-05T10:28:53.063-04:00","unreadReplyCount":35,"isSubscribed":false},"ModerationData:moderation_data:75246":{"__typename":"ModerationData","id":"moderation_data:75246","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:75246_4":{"__typename":"Revision","id":"revision:75246_4","lastEditTime":"2017-04-01T21:11:12.788-04:00"},"ForumReplyMessage:message:75261":{"__typename":"ForumReplyMessage","id":"message:75261","conversation":{"__ref":"Conversation:conversation:75246"},"author":{"__ref":"User:user:9939"},"revisionNum":1,"uid":75261,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:FeedbackandDiscussion"},"subject":"Re: My thoughts on the Community?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:75261"},"parent":{"__ref":"ForumTopicMessage:message:75246"},"body":"

I think I found the issue???

Seems the automated bot, \"ResponseUser\" is doing the deletes...

I decided to post exactly what GabeU had, then went back and made an edit to include a link, almost immediately the post was deleted...

______________________________________Original Post______________________________________________

First, welcome to the Community.

You metioned that Hughesnet speed tests are giving your \"high numbers.\" What are the results you are getting?

There is a protocol for speed testing that helps the reps get an idea of what is going on with your speeds and how to address it. It is as follows....

To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform a batch of 3-5 tests during different parts of the day, all using a 12MB manual download test. Then share the account results link with us here. You can do so by clicking on \"Results\" and copying the URL in the address bar and pasting it into a reply post.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points:

","body@stringLength":"2851","rawBody":"

First, welcome to the Community.

You metioned that Hughesnet speed tests are giving your \"high numbers.\" What are the results you are getting?

There is a protocol for speed testing that helps the reps get an idea of what is going on with your speeds and how to address it. It is as follows....

To help the Hughesnet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and perform a batch of 3-5 tests during different parts of the day, all using a 12MB manual download test. Then share the account results link with us here. You can do so by clicking on \"Results\" and copying the URL in the address bar and pasting it into a reply post.

Please keep in mind that Hughesnet will only accept testmy.net and the official Hughesnet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points:

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Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"ForumReplyMessage:message:92195":{"__typename":"ForumReplyMessage","id":"message:92195","customFields":[],"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":92195,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:91882"},"subject":"Re: Upgraded & having acct. issues","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:92195"},"body":"

Hi kristiesue36,

I'm glad you found the community, thank you for posting. We can certainly look into this for you. We'll post back once we have any news or additional questions for you.

Your patience and understanding are much appreciated.

","body@stringLength":"307","rawBody":"

Hi kristiesue36,

I'm glad you found the community, thank you for posting. We can certainly look into this for you. We'll post back once we have any news or additional questions for you.

Your patience and understanding are much appreciated.

","kudosSumWeight":0,"repliesCount":1,"postTime":"2018-01-15T17:32:36.330-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:92195_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5337},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ForumReplyMessage:message:92238":{"__typename":"ForumReplyMessage","id":"message:92238","customFields":[],"author":{"__ref":"User:user:7487"},"revisionNum":1,"uid":92238,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:91882"},"subject":"Re: Upgraded & having acct. issues","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:92238"},"body":"Thanks, Liz. I appreciate it! Hopefully you saw my first post sent last Thursday (1/10/18) that explains everything. I would just like everything resolved at once, from finding my new modem with UPS, to being able to use Gen 5, being charged the price I was told the first time for 6 months, and then the next 6 months is supposed to be the same amount that Ive been paying since I first signed up, finding out if it is one year contract as both teps stated, or a two year contract as my plan confirmation from Hughesnet stated. And, then be credited as the second rep said for not being able to use the Gen 5.

Also, I don't know what the upload speed is supposed to be, but my upload is 0.65 and often gets stuck...where it takes forever, netflix wont stream in standard or high def with full data alotment.

Thx for your help in resolving this for me.","body@stringLength":"874","rawBody":"Thanks, Liz. I appreciate it! Hopefully you saw my first post sent last Thursday (1/10/18) that explains everything. I would just like everything resolved at once, from finding my new modem with UPS, to being able to use Gen 5, being charged the price I was told the first time for 6 months, and then the next 6 months is supposed to be the same amount that Ive been paying since I first signed up, finding out if it is one year contract as both teps stated, or a two year contract as my plan confirmation from Hughesnet stated. And, then be credited as the second rep said for not being able to use the Gen 5.

Also, I don't know what the upload speed is supposed to be, but my upload is 0.65 and often gets stuck...where it takes forever, netflix wont stream in standard or high def with full data alotment.

Thx for your help in resolving this for me.","kudosSumWeight":0,"repliesCount":0,"postTime":"2018-01-16T12:23:52.683-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:92238_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5319},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"parent":{"__ref":"ForumReplyMessage:message:92195"},"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:22":{"__typename":"Rank","id":"rank:22","position":23,"name":"New 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My thoughts on the Community?","moderationData":{"__ref":"ModerationData:moderation_data:75263"},"body":"

Yep. It immediately deleted the second after I went back and added the URL to the speed test site we all use. It did the same to CORROSIVE.

Mods....getting auto deleted when adding that URL is a REAL PROBLEM. If we can't direct users to that test site, which is the one we always send users to, that's not good.

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Yep. It immediately deleted the second after I went back and added the URL to the speed test site we all use. It did the same to CORROSIVE.

Mods....getting auto deleted when adding that URL is a REAL PROBLEM. If we can't direct users to that test site, which is the one we always send users to, that's not good.

Posting JUST the Macro portion, and it's not being deleted... So...? Liz an answer as to what's happening would be nice... Also, the bot seemingly moderated me for a short time?!

Can I kick ResponseUser in the gonads? XD

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Posting JUST the Macro portion, and it's not being deleted... So...? an answer as to what's happening would be nice... Also, the bot seemingly moderated me for a short time?!

Can I kick in the gonads? XD

Please, kick VERY hard!!!!

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Please, kick VERY hard!!!!

\"I think I found the issue???\"

Impressive. How did you figure it out?

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\"I think I found the issue???\"

Impressive. How did you figure it out?

By doing too many things that I am too tired to discuss right at this moment. Gabe can fill you in on what and how we figured things out. Such a long night =.=

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By doing too many things that I am too tired to discuss right at this moment. Gabe can fill you in on what and how we figured things out. Such a long night =.=

Having posts deleted due to it containing a link is beyond ridiculous. How can we suggest that a user download and install Glasswire without a link? How can we ask a novice user to download and install the Download Status Meter without giving them a link to the location?. How do we direct users back to their core topic without a link.

While we all understand the need to have profanity filters and control spammers there is a definite problem when we spend an hour putting together a detailed reply for a user only the have it \"botted\".

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