Forum Discussion

New Poster

4 years ago

sluggish internet

does anyone knows how to get rid of this sluggish (super-slow) internet provider "hughesnet" without paying their termination fees since they didn't comply with the promised service is any way I can ...

maratsade

Distinguished Professor IV

4 years ago

Your best bet is to open a ticket under Tech Support and give a detailed description of the issue. You will also need to provide a link to your Testmy.net account’s My Results page.

Without a documented trail of your working with the reps to try to improve your experience, the early termination fee is valid and applies.

renatoi73
New Poster
4 years ago
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- maratsade
  Distinguished Professor IV
  4 years ago
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  Please open a ticket in the Tech Support section. To have speed issues addressed by the HughesNet reps on this community, you will need to follow the instructions detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
  
  Do not use any other speed test but Testmy.net, and post the link to your My Results page. Do not post screenshots of the tests results, only the link to the My Results page. https://testmy.net/quickstats/yourusername

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does anyone knows how to get rid of this sluggish (super-slow) internet provider \"hughesnet\" without paying their termination fees since they didn't comply with the promised service is any way I can just cancel and avoid the fees? please help

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","customFields":[]},"Conversation:conversation:133429":{"__typename":"Conversation","id":"conversation:133429","solved":false,"topic":{"__ref":"ForumTopicMessage:message:133429"},"lastPostingActivityTime":"2021-06-05T07:06:18.108-04:00","lastPostTime":"2021-06-05T07:06:18.108-04:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:133429":{"__typename":"ModerationData","id":"moderation_data:133429","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:133429_1":{"__typename":"Revision","id":"revision:133429_1","lastEditTime":"2021-06-04T10:49:57.688-04:00"},"ForumReplyMessage:message:133430":{"__typename":"ForumReplyMessage","id":"message:133430","conversation":{"__ref":"Conversation:conversation:133429"},"author":{"__ref":"User:user:21490"},"revisionNum":1,"uid":133430,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:FeedbackandDiscussion"},"subject":"Re: sluggish internet","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:133430"},"parent":{"__ref":"ForumTopicMessage:message:133429"},"body":"

Your best bet is to open a ticket under Tech Support and give a detailed description of the issue. You will also need to provide a link to your Testmy.net account’s My Results page.

Without a documented trail of your working with the reps to try to improve your experience, the early termination fee is valid and applies.

","body@stringLength":"429","rawBody":"

Your best bet is to open a ticket under Tech Support and give a detailed description of the issue. You will also need to provide a link to your Testmy.net account’s My Results page.

Without a documented trail of your working with the reps to try to improve your experience, the early termination fee is valid and applies.

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Please open a ticket in the Tech Support section. To have speed issues addressed by the HughesNet reps on this community, you will need to follow the instructions detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

Do not use any other speed test but Testmy.net, and post the link to your My Results page. Do not post screenshots of the tests results, only the link to the My Results page. https://testmy.net/quickstats/yourusername

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