With the ability to create a private post no longer an option (or I'm just not seeing it), does one now use the Private Messaging system in its place when they need to contact a mod about a private i...
Ah, the PM system is for you to chat amongst each other if you want to have a private convo and avoid cluttering someone else's thread. In a case where a mod has to jump in a thread and work with a customer, the mod may direct the customer to use the PM feature as needed. It's like a replacement for our communitysupport email we've used before-- we don't monitor that inbox unless we've instructed someone to email us.
Don't forget, if there are concerns with a particular post, you have the option to report it--we actively address those.
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With the ability to create a private post no longer an option (or I'm just not seeing it), does one now use the Private Messaging system in its place when they need to contact a mod about a private issue?
","kudosSumWeight":0,"postTime":"2017-03-10T13:26:29.516-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:73374_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":5600},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:73374":{"__typename":"Conversation","id":"conversation:73374","solved":true,"topic":{"__ref":"ForumTopicMessage:message:73374"},"lastPostingActivityTime":"2017-03-10T16:46:54.085-05:00","lastPostTime":"2017-03-10T16:46:54.085-05:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:73374":{"__typename":"ModerationData","id":"moderation_data:73374","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:73374_2":{"__typename":"Revision","id":"revision:73374_2","lastEditTime":"2017-03-10T13:32:01.700-05:00"},"ForumReplyMessage:message:73377":{"__typename":"ForumReplyMessage","id":"message:73377","conversation":{"__ref":"Conversation:conversation:73374"},"author":{"__ref":"User:user:9074"},"revisionNum":1,"uid":73377,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:FeedbackandDiscussion"},"subject":"Re: The ability to create a private post?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:73377"},"parent":{"__ref":"ForumReplyMessage:message:73376"},"body":"
You're most welcome, New Poster.
","body@stringLength":"39","rawBody":"
You're most welcome, New Poster.
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Short answer yes. They do have the option to reject/filter their received PM's though to prevent getting flooded with extraneous stuff. I'm sure they'll accept your message though. :smileywink:
Short answer yes. They do have the option to reject/filter their received PM's though to prevent getting flooded with extraneous stuff. I'm sure they'll accept your message though. :smileywink:
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Ah. Thank you, New Poster. :smileywink:
I don't have any reason to contact them at this time, but it's good to know this for the future.
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Ah. Thank you, New Poster. :smileywink:
I don't have any reason to contact them at this time, but it's good to know this for the future.
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The ability to create a private post?","moderationData":{"__ref":"ModerationData:moderation_data:73378"},"body":"
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Ah, the PM system is for you to chat amongst each other if you want to have a private convo and avoid cluttering someone else's thread. In a case where a mod has to jump in a thread and work with a customer, the mod may direct the customer to use the PM feature as needed. It's like a replacement for our communitysupport email we've used before-- we don't monitor that inbox unless we've instructed someone to email us.
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Don't forget, if there are concerns with a particular post, you have the option to report it--we actively address those.
Ah, the PM system is for you to chat amongst each other if you want to have a private convo and avoid cluttering someone else's thread. In a case where a mod has to jump in a thread and work with a customer, the mod may direct the customer to use the PM feature as needed. It's like a replacement for our communitysupport email we've used before-- we don't monitor that inbox unless we've instructed someone to email us.
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Don't forget, if there are concerns with a particular post, you have the option to report it--we actively address those.
