Why so rude?
Being a new user to Hughes net I had a question and came to the community to find help. I tell you I will not be back for anything here. Every question I read into was answered by a rude nasty commen...
Forum Discussion
Rudeness has been my experience with HughesNet from the start, with the exception of the guy who installed the sattelite. I've tried to get help many times, was lied to about the service capabilities (and I do have the chat scripts and emails to prove it). I live in a rural area and thought I had done my due dilligence when I decided to try HughesNet. Now I'm stuck with the two year contract and have service that is really only good enough to power ONE Kindle Fire. Even trying to figure out how to cancel and how much it would cost has been a roller coaster. Decide to ride it until the end of the contract so I don't have to deal with the very rude, condescending and outright nasty people in this company. I have had the pleasure of talking down quite a few people in my area from joining their service and will keep on doing so. Also joined the throngs at the Better Business. I do blame myself though. I should have hung up on the representative that I called when I caught her on a lie, but decided to give it a go anyway. Hindsight is 2020...
Several things:
1. Your post belongs under General Discussion, as the section you have posted under is for discussions specifically about this online community, not the service or the company. No biggie, though.
2. How long have you had the service? If it's new enough and you feel the service was misrepresented during your sales call, you can ask for a sales call review. The way it works is, the HN reps here will pull the call, if it's still available, and listen to what was said by you and the rep. If they find the service was misrepresented (and they have in the past), you may have some recourse regarding cost or termination. If you're interested in having your sales call reviewed, you need to go to the myAccount and Billing area and click on the blue "Start a topic" button. Provide the details of the call, especially the areas where you feel you were misled. The reps here will investigate and get back to you via private message.
3. "Also joined the throngs at the Better Business."
If you have initiated a complaint with them (and keep in mind they are in no way a government agency; they are just intermediaries and have no authority whatsoever -- they also give HughesNet their highest rating, A+), then you will need to wait until the company replies to you through the bureau -- you will not get official replies here.
4. Here is the schedule for the costs to cancel:
5. Best wishes and good luck.
Affialho1 wrote:
Rudeness has been my experience with HughesNet from the start, with the exception of the guy who installed the sattelite. I've tried to get help many times, was lied to about the service capabilities (and I do have the chat scripts and emails to prove it). I live in a rural area and thought I had done my due dilligence when I decided to try HughesNet. Now I'm stuck with the two year contract and have service that is really only good enough to power ONE Kindle Fire. Even trying to figure out how to cancel and how much it would cost has been a roller coaster. Decide to ride it until the end of the contract so I don't have to deal with the very rude, condescending and outright nasty people in this company. I have had the pleasure of talking down quite a few people in my area from joining their service and will keep on doing so. Also joined the throngs at the Better Business. I do blame myself though. I should have hung up on the representative that I called when I caught her on a lie, but decided to give it a go anyway. Hindsight is 2020...
As I noted - condenscending and rude. "No biggie" - it for sure is not a big deal for me to post a comment on a "community" board. If you read my note again, I did not ask for any assistance or support. It strikes me funny that I got more info from a rep on a "community" board than I received from the expected customer service experts. If the Better Business is not a concern, why wasn't I able to post when I had their initials, the 3 Bs, on my previous post? They might give your company an A+ rate (and I have to admit that it tricked me initially) - I should have stuck with the one star ratings given by the community at large. And again, you should not assume that I don't know about the Better Business credentials...
I've been paying for this service for six months now. I don't think they would have the ability to track the initial call anymore. Funny that no one mentioned that capability when I first called - 5 and 1/2 months ago. I have given up on your company.
- Oh, bless your heart.
- I am not a rep but a fellow subscriber.
- "No biggie" was not meant to be rude or condescending; how very sad that you interpreted it that way, though in hindsight, nor surprising.
- I assume nothing about you, but you do appear to be disgruntled customer who does not want help. If you do not want help, this is not the community for you; this community is for those who have not given up and would like tech or account support. You may want to try social media, where your peers will enable you.
- They may be able to still track your call, but you don't seem to want any help, so you're wasting your time here. God bless.
Affialho1 wrote:As I noted - condenscending and rude. "No biggie" - it for sure is not a big deal for me to post a comment on a "community" board. If you read my note again, I did not ask for any assistance or support. It strikes me funny that I got more info from a rep on a "community" board than I received from the expected customer service experts. If the Better Business is not a concern, why wasn't I able to post when I had their initials, the 3 Bs, on my previous post? They might give your company an A+ rate (and I have to admit that it tricked me initially) - I should have stuck with the one star ratings given by the community at large. And again, you should not assume that I don't know about the Better Business credentials...
I've been paying for this service for six months now. I don't think they would have the ability to track the initial call anymore. Funny that no one mentioned that capability when I first called - 5 and 1/2 months ago. I have given up on your company.
