Forum Discussion

bcam3601's avatar
bcam3601
Freshman
8 years ago

Customer Service Failures

Hughesnet Customer Service is rather bad.   God bless those reps from India, but the honest truth is that most of them have the most thick accents I have ever had to deal with from outsourced custo...
Customer Service
  • Gwalk900's avatar
    Gwalk900
    8 years ago

    In regards to billing: "No one seems to agree on what day my bill is."

     

    This one is easy, Go to your MyAccount page and log in:

    http://my.hughesnet.com/myaccount

     

    Click on "Invoice":

     

    At the upper right you will see both the bill generation date and the due date.

    If you have the auto-pay enabled (default payment method) your bill will be charged to your method of payment when the bill in generated.

     

    If you have Invoice Billing you will receive a paper bill and the listed "due date" will apply.

    If you have a email address on file and have enabled notices to be sent upon bill generation  you should have gotten notice. If not this needs to be looked into.

     

    As to the "redirect" you have been getting ....

    Billing is not the only reason that you may be seeing this "page not found" or "page does not exist" error so a bit of troubleshooting may be in order.

    If an unpaid bill is the root of the issue ..... pay the bill in a timely manner ... end of problem.

     

    You have other issues ... speed being one.

    I suggest you repost in the Tech Support area of the forum as this topic is posted in an area clearly marked as NOT FOR HUGHESNET SUPPORT

     

     

Gwalk900's avatar
Gwalk900
Honorary Alumnus
8 years ago

In regards to billing: "No one seems to agree on what day my bill is."

 

This one is easy, Go to your MyAccount page and log in:

http://my.hughesnet.com/myaccount

 

Click on "Invoice":

 

At the upper right you will see both the bill generation date and the due date.

If you have the auto-pay enabled (default payment method) your bill will be charged to your method of payment when the bill in generated.

 

If you have Invoice Billing you will receive a paper bill and the listed "due date" will apply.

If you have a email address on file and have enabled notices to be sent upon bill generation  you should have gotten notice. If not this needs to be looked into.

 

As to the "redirect" you have been getting ....

Billing is not the only reason that you may be seeing this "page not found" or "page does not exist" error so a bit of troubleshooting may be in order.

If an unpaid bill is the root of the issue ..... pay the bill in a timely manner ... end of problem.

 

You have other issues ... speed being one.

I suggest you repost in the Tech Support area of the forum as this topic is posted in an area clearly marked as NOT FOR HUGHESNET SUPPORT