EBB not being applied
Hughsnet wont apply my EBB they say without an email from the EBB with a approval number. I have the application saying approved. Im not sure what they want from me.everyone i talk wirh at hughsnet s...
Forum Discussion
They are following the law. If you would like a HughesNet agent on this site to reply to you, you may want to post under myAccount andn Billing. Just ask your question there and a HughesNet corporate rep will reply to you.
No i just think its a shame everyone at hughnet gives a different answer. Maybe a little training would help.
Your point is reasonable. There ought to be some way of getting everyone who deals with customers on the same page, so a customer would have a more productive experience no matter who they talked to.
My reasons for suggesting you post under myAccount and Billing are:
- The reps would respond there, and being they are corporate reps, they have more access and more power to reach out to other divisions on your behalf
- The reps might be able to fix the issue for you by getting the process moving and
- You may get some kind of mitigation from the reps that would serve as a substitute for the EBB, at least in part and for the time being while they sort out the issue.
Deejay1214 wrote:No i just think its a shame everyone at hughnet gives a different answer. Maybe a little training would help.
