Forum Discussion
Hazardous Expectations
Hi,
I’ve reviewed my agreement. It states I’m responsible for returning equipment, but it does not require me to perform hazardous roof work or pay for professional removal.
The required equipment is mounted on my roof, which I cannot safely access. I will not risk injury to remove it myself.
Additionally, the agreement does not state that I have the option to pay for a technician to remove the equipment. Based on the terms provided, it appears my only options are to remove the equipment myself or be charged for unreturned equipment, which is not reasonable given the safety risk involved.
I also do not believe I should be held responsible for paying a $100 fee for a technician to remove equipment installed in a hazardous location.
If HughesNet requires that equipment returned, please arrange for safe removal at no cost. Otherwise, confirm that I am not responsible for returning roof-mounted components or being charged a technician fee.
Thank you.
4 Replies
"If your Hughesnet Service is ever terminated or cancelled, You must return your leased Equipment, and leased Mesh Node(s) (if any), in good condition within 45 days of the applicable termination date or cancellation date or be charged a $300 Unreturned Equipment Fee for Hughesnet satellite-only plans ($100 for the satellite modem and power supply and $200 for the satellite radio), or a $500 Unreturned Equipment Fee for Hughesnet Fusion plans ($100 for the satellite modem and power supply; $200 for the satellite radio; and $200 for the multipath device, power supply and wireless antenna), plus $50 for each leased Mesh Node. "
https://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm
It seems you have the dish installed on your roof. The radio, which is one of the things that has to be returned, is attached to the dish. You will be charged $200 for it if you don't return it.
If you want to dispute the requirement as stated in the agreement, section 5 of the subscriber agreement explains the procedure.
Hi, thank you for the clarification.
I understand that the satellite radio must be returned and that there is a charge if it is not. However, the radio is mounted on the roof as part of the installed equipment, which I cannot safely access or remove.
The agreement requires return of equipment but does not address situations where that equipment is installed in a hazardous or inaccessible location. It also does not state that I am required to perform roof work or pay for a technician to safely remove it, nor does it disclose any cost associated with technician removal.
At this point, I am being told I must either risk my safety to remove roof-mounted equipment or be charged $200 for not returning it, or pay $100 for a technician service that is not outlined in the agreement. That is not a reasonable or safe expectation.
If HughesNet requires the radio to be returned, then a safe removal option should be provided at no cost. Otherwise, I request written confirmation that I will not be charged for equipment that cannot be safely removed.
Hello,
Thank you for voicing your concerns! I would be happy to assist you. Please send me a private message with your SAN or the phone number registered to the account.
Kathy
