Hazardous Expectations

Hi,

I’ve reviewed my agreement. It states I’m responsible for returning equipment, but it does not require me to perform hazardous roof work or pay for professional removal.

The required equipment is mounted on my roof, which I cannot safely access. I will not risk injury to remove it myself.

Additionally, the agreement does not state that I have the option to pay for a technician to remove the equipment. Based on the terms provided, it appears my only options are to remove the equipment myself or be charged for unreturned equipment, which is not reasonable given the safety risk involved.

I also do not believe I should be held responsible for paying a $100 fee for a technician to remove equipment installed in a hazardous location.

If HughesNet requires that equipment returned, please arrange for safe removal at no cost. Otherwise, confirm that I am not responsible for returning roof-mounted components or being charged a technician fee.

Thank you.