Forum Discussion
How long have you had HughesNet?
I was just curious how long everyone has had HughesNet. As of Dec 5th it's been 15 years for me. The Pro Plus legacy plan (425MB per day) from Dec 5th 2004 through Feb 2016, Gen4 from Feb 2016 ...
I'll reach the 1st year now.
HugesNet as a company is excellent, they give discounts, their (after Cap reach) net speed is slightly better than our former Internet Provider's. Hughes has great customer service too. The Satellite Internet system has It's limits, but as a company I like them a lot. I can't complain and I wouldn't complain, because I think they are doing a great job. I'm planning to stay with them as long as possible. :-) I wish Hughes would start 5G system in our rural area.
I've been happy with them too, and with their customer service, which improved considerably from what DirecWay had, which was a bit rough around the edges. :) I've had nice customer service reps who have done what they can with the limited authority they have, and the community kicked things up a notch with expert help from fellow subscribers and from the HN team on here.
Lately, and possibly because it's the holiday season and more people may be at home using a lot of data and causing congestion on the beam, I've had measured speeds of under 1Mbps at times (if Testmy.net is to be believed), and while some things are a bit slooooooooow (big downloads are a nope, for instance), normal browsing and email work pretty well.
Noticed it started going wonky last Tues/Weds. I'm guessing that either someone bought something new that's using a f-ton of data continuously, and/or it's someone new on 68/SDO that's doing that. Eventually that person's going to get throttled. If it takes 20 days to get throttled, we'll know it was the latter.
How I know it was last Tues/Weds: I had two 3GB macOS updates, an iOS update, a 3.5GB Xcode update, a whole bunch of apps, a mac Office update, and a Win10 update all in one day - and all of it was much slower and sinusoidal than normal - even at 3am.Last night I tried to update the Mac with an OS update which was around 3.3 GB. The Mac estimated the update would take 5 days (LOL), so I checked speeds and it was around 700 kbps (edit: that's almost 13 times faster than dialup, by the way). This morning (around 8 am) the update went just fine, took about 10 minutes. I also updated apps for a total of about 5 gigs, and they updated in 15 minutes. Amazing. Must've hit just the right time.
