Forum Discussion

StellaS119's avatar
StellaS119
New Poster
6 years ago

Is Illiteracy the norm for your survey??

I am in general very satisfied with everything about HughesNet, the speeds, the service, the free equipment upgrade, call response time, picture quality and download times now that I have a smart tv,...
general discussion is not a support area
  • Amanda's avatar
    Amanda
    6 years ago

    Hi all, just a quick update. The issue of missing words/information in some surveys should be resolved now :)

     

    Thanks

    Amanda

gaines_wright's avatar
gaines_wright
Tutor
6 years ago
StellaS119 wrote:

My problem - the survey.  THIS NONSENSE was the first question: 

 

Do you remember contacting HughesNet Customer Support on when case was created?

^^^^

 

  Perhaps I'm illiterate also, but I don't see anything wrong with the grammer.  One could argue that the word "the" should be before the word "case".  It also makes perfect sense to me, and only requires a yes or no answer.   A rather silly question though, unless the purpose of the survey  is to find out how many of your customers have dementia.

 

"The lady doth protest too much, methinks"
William Shakespeare