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GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Macro Test

Test...

 

Please perform the following test outlined in the graphic below. This is known as a modem isolation test, and it will help to determine whether the issue is with Hughesnet or your local network..

photo P2hSeDN.jpg

1: Disabled the WiFi in the HT2000W modem.
2: Take a screen capture of the Status Meter.
3: Disconnect the LAN cable from the modem.
4: Note the date and time of the disconnect; it is best when doing step two to also capture the time displayed on your screen.
5: Leave the LAN cable disconnected from the modem for several hours, HughesNet recommends doing this overnight, or during the day while at work.
6: Reconnect the LAN cable to the modem.
7: Take a screen capture of the Status Meter with the clock displayed on your computer.
8: Post your screens hots to the community.

Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occurred, but it should be rather negligible.

If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchaining "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Does anyone know how to link in HTML?

     

    I need it to be like below, where "this PDF" is linked to the page, but I don't know how to do a link like that for the macro, and to have it show up like below when I add the macro to a page.    

     

    If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built in WiFi modem?" in this PDF.  Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).  

     

    Thanks for the help.  

     

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        7 years ago

        Here goes it....

         

        Please perform the following test outlined in the graphic below. This is known as a modem isolation test, and it will help to determine whether the issue is with Hughesnet or your local network..

        photo P2hSeDN.jpg

        1: Disabled the WiFi in the HT2000W modem.
        2: Take a screen capture of the Status Meter.
        3: Disconnect the LAN cable from the modem.
        4: Note the date and time of the disconnect; it is best when doing step two to also capture the time displayed on your screen.
        5: Leave the LAN cable disconnected from the modem for several hours, HughesNet recommends doing this overnight, or during the day while at work.
        6: Reconnect the LAN cable to the modem.
        7: Take a screen capture of the Status Meter with the clock displayed on your computer.
        8: Post your screens hots to the community.

        Please be aware, if you downloaded any large files just prior to this test, or if the disconnect was for an extensive time period, some usage may appear to have occurred, but it should be rather negligible.

        If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem in this PDF. Please be sure to click "Save Settings" after unchaining "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform 3-5 tests during different parts of the day, then share the account results link with us here.

    Most important points to remember during this test:
    -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
    -disable the WiFi while the speed tests are being performed
    -use the 12MB size download test file ONLY if on Gen4 Service Plan
    -use the 25MB size download test file ONLY if on Gen5 Service Plan
    -If testing upload instead of download, you must use a 4MB size upload test file
    -space each test at least 5 minutes apart
    -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername

    For a more in depth guide on running the tests, please see this site (due to being an older site, the stated test sizes are incorrect for Gen5 (please use the test sizes listed in the instructions above, in bold, for Gen5)).

    The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

    If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).