Massive outage underway
Several gateways are out on J2, incl. ALB, SDO, SEA maybe more... just in case anyone starts a rant. Edit: Add BOI and NLV to this.
Forum Discussion
It would be nice if Hughesnet would maintain an SMS list and send me a notification when an outage happens that affects me. Not knowing what was going on and unable to get on the internet at all, I was completely in the dark. I tried calling but they had their ACD set to hang up on any call after 5 minutes (I know that drill from my airline days). After about 4 attempts over 2 hours, I finally gave up and figured out for myself that they had an outage. (I would have gotten to the internet via my phone but I get no bars where I live). If Hughenet is reading this, please text me next time! (I do get texts from my 0-1 AT&T bars occasionally)
I wouldn't assume that there is an outage just because you're having an issue getting through to the phone reps.
When widespread outages happen, they post notifications on the main page of this community. Even when an outage happens with an entire gateway, or even smaller, a single beam, there tends to be an uptick in tech support posts about connection issues.
If you'd like help with your issue, please start a new topic in Tech Support.
You may want to start a new thread with this, instead of posting under such an old one. Your idea is not bad and the company may consider it, or they may provide more information as to why they don't send messages.
For very big outages, they post information on the first page of this community and also to their social media accounts.
generalp2 wrote:
It would be nice if Hughesnet would maintain an SMS list and send me a notification when an outage happens that affects me. Not knowing what was going on and unable to get on the internet at all, I was completely in the dark. I tried calling but they had their ACD set to hang up on any call after 5 minutes (I know that drill from my airline days). After about 4 attempts over 2 hours, I finally gave up and figured out for myself that they had an outage. (I would have gotten to the internet via my phone but I get no bars where I live). If Hughenet is reading this, please text me next time! (I do get texts from my 0-1 AT&T bars occasionally)
