Forum Discussion

EmilyDunsing's avatar
EmilyDunsing
New Member
5 years ago

Outage

Is there a way we can see if there is an area outage? Our internet keeps going in and out.
Performance
  • Liz's avatar
    Liz
    5 years ago

    You're welcome, Emily! Glad to see you're back online. I did just get a report a couple minutes ago confirming that engineering resolved this. Thank you for your patience!

     

    -Liz

     

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Not that I know of.  EDIT: unless the HN reps post about it here or in social media. 

     

    Hopefully the reps on this site will get back to you with info.  Liz 

     

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Good morning Emily,

     

    Welcome to the community, glad you found us. I just checked our network reports and it does appear there is service degradation out of your gateway in Billings, MT. Our engineers are already working to address this. Your patience and understanding are greatly appreciated.

     

    Thanks,

    Liz

     

     

    • EmilyDunsing's avatar
      EmilyDunsing
      New Member
      5 years ago
      Oh wow, we are in TX...didn't think the gateway would be in MT. It appears to be working now. Hopefully it stays this way so I can finish the day up at work. Thank you again!
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        The gateways are always in another state. Good that it got fixed so quickly!