Forum Discussion
PLEASE ADVISE//Beyond Frustrated
This is what I posted and sent Hughes. I have never had any issues with any other internet/phone/company period. Our experience is beyond insane. Imagine not having internet for 2 months AND being ch...
Alizbear,
I’m super sorry that this is happening to you too. I do believe there are people at Hughes net that wanted to help, but for some reason it is too difficult for them to give you access to a manager and it seems as if billing and tech support do not talk to one another. I’d like to think that all the people who I talk to who were kind and helpful really thought they could guarantee us a solution or help and I believe they really thought that what they told us would be honored. Often times I talked to someone at a slightly higher up level to confirm what they said. I feel you on the 1 to 2 hour phone calls as well. I started logging them in the Winter. I’m truly hoping I can get somewhere with our situation. I hope the same for you. It is been extremely confusing this whole process all of it. When we move to a more rural location we had to get rid of AT&T for our Internet. We kept it for our landline. We were under contract and it was very easy to get out of. Super simple billing, super simple with regard to customer service, and Super simple with regard to resolution. It literally took one phone call. I don’t know about your Hughes net bills but ours don’t even show you the date of service. So you really have no idea what months you are paying for.
I’m super sorry that this is happening to you too. I do believe there are people at Hughes net that wanted to help, but for some reason it is too difficult for them to give you access to a manager and it seems as if billing and tech support do not talk to one another. I’d like to think that all the people who I talk to who were kind and helpful really thought they could guarantee us a solution or help and I believe they really thought that what they told us would be honored. Often times I talked to someone at a slightly higher up level to confirm what they said. I feel you on the 1 to 2 hour phone calls as well. I started logging them in the Winter. I’m truly hoping I can get somewhere with our situation. I hope the same for you. It is been extremely confusing this whole process all of it. When we move to a more rural location we had to get rid of AT&T for our Internet. We kept it for our landline. We were under contract and it was very easy to get out of. Super simple billing, super simple with regard to customer service, and Super simple with regard to resolution. It literally took one phone call. I don’t know about your Hughes net bills but ours don’t even show you the date of service. So you really have no idea what months you are paying for.
Hello,
Thanks for reaching out to us here in our community. I want to do everything I can to help get things resolved for you. I've already located your account and will do a thorough investigation, including a sales call review if one is available. It may take another business day to all of this, at least the top level things, but I will keep you updated along the way. Your patience is appreciated.
Thank you,
Amanda
