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Suzmik12's avatar
Suzmik12
New Member
6 years ago

Hughes net

My 10g renewed today, it’s at 5g now on the first day. Run, run people from this money grab ripoff. When I agreed to install, They never told me it wasn’t unlimited data. They said the speed was slow...
general discussion is not a support area
They suck
GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
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Suzmik12 

 

First and foremost, there is absolutely no reason for you to disrespect everyone in this community with your foul language.  As well, you may want to read through the "Community Terms of Service" and "Community Guidelines", which YOU agreed to by posting here, and refrain from using foul language in the future.  You can find both topics in the "About the Community" section.  You may want to peruse the "Welcome/Getting Started" topic in that section, as well.  

 

Regarding your service, it is unlimited, but you receive a finite amount of high speed data every month.  As well, it is not HughesNet's fault if your devices are using your data.  Devices can use a lot of data on their own, especially if they are not set up to use as little as possible.  

 

If you feel that you were misled during your sales call, you can request that the call be reviewed.  If it's determined that proper expectations were not set during that call, you may have recourse.  You can request the sales call review by creating a new topic in the "myAccount & Billing" section and requesting it.  

 

If you would like help with your data usage issue, please start a new topic in the "Tech Support" section and ask for it.  In the meantime, the following two threads may help you...

 

https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-paths/m-p/78602#M55972

https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/m-p/41581#M29776

vikwhel's avatar
vikwhel
New Poster
6 years ago
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They do not and will not review MY call. May be different in certain circumstances but per my experience they do not do that. Especially if they company is at fault for making the mistake T the initial set-up phone call.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago
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    vikwhel 

     

    To get your sales call reviewed, start a new topic in the "myAccount and Billing" section, explain why you want it reviewed, and if it's been no more than three or four months since the call, and your reason is valid (you feel you were misled or lied to), they will review it.  

     

    Keep in mind, ONLY the call in which the sale was made is available for review, and it can't have been any longer than three or four months, as they don't keep the calls for much longer than that.  Maybe five months.

     

    vikwhel wrote:
    Especially if they company is at fault for making the mistake T the initial set-up phone call.

    Completely untrue.  Determining if the sales agent misled a subscriber is the purpose of the sales call review, and they are honest with their findings.

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Run, run people from this money grab ripoff. When I agreed to install, They never told me it wasn’t unlimited data. They said the speed was slow...","body@stringLength":"459","rawBody":"

My 10g renewed today, it’s at 5g now on the first day. Run, run people from this money grab ripoff. When I agreed to install, They never told me it wasn’t unlimited data. They said the speed was slow and I decided I could live with that, within a one user home. After talking with them , they blew it off. Saying after the install, an email was sent describing the terms. But I believe, they intentionally deceived me. Run people run from this company.

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May be different in certain circumstances but per my experience they do not do that. Especially if they company is at fault for making the mistake T the initial set-up phone call.","body@stringLength":"220","rawBody":"They do not and will not review MY call. May be different in certain circumstances but per my experience they do not do that. 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Suzmik12 

 

First and foremost, there is absolutely no reason for you to disrespect everyone in this community with your foul language.  As well, you may want to read through the \"Community Terms of Service\" and \"Community Guidelines\", which YOU agreed to by posting here, and refrain from using foul language in the future.  You can find both topics in the \"About the Community\" section.  You may want to peruse the \"Welcome/Getting Started\" topic in that section, as well.  

 

Regarding your service, it is unlimited, but you receive a finite amount of high speed data every month.  As well, it is not HughesNet's fault if your devices are using your data.  Devices can use a lot of data on their own, especially if they are not set up to use as little as possible.  

 

If you feel that you were misled during your sales call, you can request that the call be reviewed.  If it's determined that proper expectations were not set during that call, you may have recourse.  You can request the sales call review by creating a new topic in the \"myAccount & Billing\" section and requesting it.  

 

If you would like help with your data usage issue, please start a new topic in the \"Tech Support\" section and ask for it.  In the meantime, the following two threads may help you...

 

https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-paths/m-p/78602#M55972

https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/m-p/41581#M29776

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First and foremost, there is absolutely no reason for you to disrespect everyone in this community with your foul language.  As well, you may want to read through the \"Community Terms of Service\" and \"Community Guidelines\", which YOU agreed to by posting here, and refrain from using foul language in the future.  You can find both topics in the \"About the Community\" section.  You may want to peruse the \"Welcome/Getting Started\" topic in that section, as well.  

 

Regarding your service, it is unlimited, but you receive a finite amount of high speed data every month.  As well, it is not HughesNet's fault if your devices are using your data.  Devices can use a lot of data on their own, especially if they are not set up to use as little as possible.  

 

If you feel that you were misled during your sales call, you can request that the call be reviewed.  If it's determined that proper expectations were not set during that call, you may have recourse.  You can request the sales call review by creating a new topic in the \"myAccount & Billing\" section and requesting it.  

 

If you would like help with your data usage issue, please start a new topic in the \"Tech Support\" section and ask for it.  In the meantime, the following two threads may help you...

 

https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-paths/m-p/78602#M55972

https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Eliminate-Phantom/m-p/41581#M29776

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vikwhel 

 

To get your sales call reviewed, start a new topic in the \"myAccount and Billing\" section, explain why you want it reviewed, and if it's been no more than three or four months since the call, and your reason is valid (you feel you were misled or lied to), they will review it.  

 

Keep in mind, ONLY the call in which the sale was made is available for review, and it can't have been any longer than three or four months, as they don't keep the calls for much longer than that.  Maybe five months.

 

vikwhel wrote:
Especially if they company is at fault for making the mistake T the initial set-up phone call.

Completely untrue.  Determining if the sales agent misled a subscriber is the purpose of the sales call review, and they are honest with their findings.

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To get your sales call reviewed, start a new topic in the \"myAccount and Billing\" section, explain why you want it reviewed, and if it's been no more than three or four months since the call, and your reason is valid (you feel you were misled or lied to), they will review it.  

 

Keep in mind, ONLY the call in which the sale was made is available for review, and it can't have been any longer than three or four months, as they don't keep the calls for much longer than that.  Maybe five months.

 

 wrote:
Especially if they company is at fault for making the mistake T the initial set-up phone call.

Completely untrue.  Determining if the sales agent misled a subscriber is the purpose of the sales call review, and they are honest with their findings.

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